Senior L2 Support Engineer

Online interview
B2B Employment contract

Your tasks

  • support FX Business and stakeholders across several technical domains
  • undertake technical incident analysis and resolution
  • uphold high standards for timely issue resolution & continuous improvement
  • contribute expertise to the management of existing and new IT products and services
  • take the lead with improving service and process in our support team

Project description

You'll be working in the FX TOC (Technology Operations Center) team, based in Krakow. We provide a high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

Who we're looking for?

  • 3+ years of experience with Unix
  • a background giving you technical expertise across DB querying domains (SQL)
  • held senior/ influential positions in an L2 support team & understand the key attributes that make them tick
  • experience in a role like this,
  • a desire to ensure continuous improvement in the team
  • a natural ability to solve complex issues
  • a proven level of comfort and confidence facing off and interacting with senior IT and Business management
  • strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
  • a proven ability to lead by example & manage both days to day team activities as well as serious issue management
  • Sound knowledge or exposure of Distributed Ledger Technologies (like Blockchain)
  • a confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • a client centric and service driven individual
  • able to interact, manage and influence a diverse team and stakeholder base
  • proactive in your approach to all tasks and responsibilities
  • someone who wants to make a positive impact in the world of support
  • SME knowledge of the FX space, including the understanding of trade flows

Our company


Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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