2nd/3rd Line Support Engineer

2nd/3rd Line Support Engineer

Online interview
B2B Employment contract
Warsaw Remotely
Remote possible

Project description

The Support Group is responsible for supporting and maintaining the Beacon Platform, which is a cloud-based Platform-as-a-Service. You will work in a fast-paced environment with a mix of financial developers, DevOps and infrastructure engineers and application developers to provide front line support to our clients and staff. In this role, you will work directly with the teams to triage and analyze technical issues logged into our ticketing system. 

You will debug scripts in Beacon’s IDE, examining graph-based financial object  hierarchies as well as other automated processes and infrastructure configuration. 

You will also work with new technologies, software and code, finding patterns to  recurring problems, and implementing improvements. There is a strong emphasis on collaboration with others, from developers to system administrators. The Support Engineers are vital to Beacon’s success as they provide up-front, timely, and efficient solutions to ensure we provide an excellent client experience. 

Primary Responsibilities

  • Collect and triage production support incident tickets and follow documented  standard operating procedures 
  • Maintain and create support documentation and knowledge-base
  • Own production support issues and collaborate with support engineers to resolve issues within designated SLAs 
  • Provide regular updates to internal and external stakeholders on outstanding  issues 
  • Interact directly as needed with clients and stakeholders
  • Provide daily and weekly issue reports
  • Be an active participant at production support meetings
  • Monitor environment logs for errors and troubleshoot accordingly
  • Flexibility to work additional hours as needed

Who we're looking for?

Infrastructure Engineering

  • A relevant Information Technology qualification such  as Microsoft certifications or AWS certifications 
  • Proven hands-on experience with Linux servers (Ubuntu/RedHat Enterprise  Linux) 
  • Familiarity with cloud Infrastructure such as AWS, Azure or Google Cloud
  • Exposure to DevOps tools such as Docker, CI/CD pipelines, and  configuration management

Software Development 

  • Experience with Python
  • Exposure to at least one of the following languages: JavaScript, C, C++,  Golang 
  • Exposure to coding/scripting or automating manual tasks

Essential Criteria 

  • Desire to learn other programming languages to help support the environment
  • A degree or active pursuance of a degree in a relevant STEM field
  • Attention to detail
  • Excellent customer service skills and empathy for clients’ needs
  • Ability to work in a fast-paced environment and effectively manage workload
  • Excellent written and verbal communication skills with the ability to explain  complex technical problems to non-technical audiences 

Desired Skills

  • Familiarity with test-driven code development and SCM tools such as Git
  • Experience with and interest in financial markets
  • Experience with SecDB/Athena/Quartz
  • Knowledge of monitoring tools such as Grafana and Prometheus
AWS or Azure or Google Cloud
JavaScript or C or C++ or Golang


  • Financial bonus
  • Snacks
  • Fruits
  • Hot beverages
  • Cold beverages
  • Books
  • Trainings
  • Conferences
  • Car parking
  • Bicycle parking
  • Shower
  • Integration events

Our company


Warsaw 10
Tech skills
  • go
  • Linux
  • Pyton

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