Junior Technical Support

  • Ework
  • Warsaw
  • 3 000 - 5 500 PLN net / month
  • B2B
  • 06.06.2019

Ework

Requirements

Experience level: Junior

  • Ability to perform business problem versus system architecture analysis
  • Ability to think logically and solve complex problems
  • Eagerness to learn and share your findings with colleagues and clients
  • Excellent written and oral command of English.
  • Very good command of Spanish or French
  • Good writing skills
  • Optimistic and open-minded personality

Technologies

Necessary on this position:
  • Zend Desk

Project you can join

We are on the lookout for bright people who will help us improve customer satisfaction by reviewing their problems and providing actionable solutions. You will help us set up and run the Customer Satisfaction Desk so that we can support our portfolio of clients from New Zealand to US West Coast

Main responsibilities:

  • Analysis of problems customers have while using the client’s platform
  • Provision of comprehensive advice to clients in writing via Zendesk
  • Communication with external partners
  • Close cooperation with Account Managers and Developers to ensure efficient information flow
  • Sharing positive attitude with the world on daily basis

Work time division

Client support
60%
Self-development
20%
Meetings
20%

How we manage our projects?

  • Methodology: Scrum

Toolset

  • Laptop
  • PC
  • Additional monitor
  • Headphones
  • Personal container
  • phone
  • Freedom to pick your tools
  • Operating system

Work environment

  • Tech supervisor
  • Open space
  • Separate rooms
  • Dress code
  • Flexible working hours
  • Remote possible: 10%
  • Office hours: 7:00 - 18:00

Bonuses

  • Healthcare package
  • Healthcare package for families
  • Cold beverages
  • Hot beverages
  • Fruits
  • Snacks
  • Lunches
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Playroom for children
  • Integration events

Contact this employer

Ework is a Data Controller ...