Service Delivery Manager / Ops Lead

Cloud technologies

C&F
Mid
Online interview
B2B Employment contract
Warsaw Remote
Remote possible
100%

Project description

C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced
Analytics and Compliance. With a highly integrated team of 250+ experts, for nearly 20 years, C&F has been
delivering superior engineering and premium operations to Fortune 500 companies, primarily in the Life Science industry.

Your tasks

  • Defining Team`s vision and development path to meet increasing customer demand and new services;
  • Coordination of solution support and maintenance activities (cloud-based big data platform, Data Lakes, data engineering services);
  • Co-operation with DevOps/DataOps teams on managing current services and defining new ones (service scoping and estimation);
  • Leading knowledge transfer from Data and Product Engineering teams to Operations;
  • Defining service enhancements as a part of Continuous Improvement;
  • Maintaining good relationship with Service and Product Owners;
  • Coordination of releases and deployments;
  • SLA and Team Performance reporting.

Who we're looking for?

Required knowledge and skills:

  • Experience in leading Agile Operations and/or Technical teams (DevOps/DataOps);
  • Knowledge of ITIL;
  • Knowledge of Service Desk tools (e.g. HP Service Center, JIRA Service Desk)
  • Experience with analytics, databases, data systems and client support;
  • Knowledge of ETL processes and databases;
  • Knowledge of cloud technologies and DevOps tools;
  • Advanced level of English (daily communication, presentations and negotiations);
  • Proactive approach, research, problem solving and analytical skills;
  • Strong planning skills and orientation on details.

What would be an advantage:

  • Practical knowledge of AWS (EC2, Redshift, S3);
  • Experience with setting up monitoring platforms (e.g. Prometheus, Zabbix);
  • Experience in Change Management and Release Management;
  • Practical knowledge of Kubernetes and/or Docker.

Skills
JIRA
Work environment

Our company

C&F

Warsaw 350+
Tech skills
  • Azure
  • Kubernetes
  • .NET
  • Java
  • Python
  • Docker
  • Spark
  • AWS
  • ETL
  • SQL

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