Release and Change Manager

Release and Change Manager

Online interview
B2B Employment contract

Your tasks

  • You will define and agree release plans with Project Managers and IT Management;
  • You will facilitate release relevant communication to Product and Service Stakeholders;
  • You will conduct Release Go-Live decision meeting with Project Team and IT Management;
  • You will support project teams to meet the acceptance criteria for Production Go-Live;
  • You will coordinate release deployment trough stages up to production environment;
  • You will ensure proper overview of ongoing releases in your area;
  • You will support staff in their use of ServiceNow application to ensure processes are followed;
  • You will conduct department CAB meeting, lead RFC reviews and provide outcomes to leadership across the domain capabilities;
  • You will share and advice regarding KPI performance and other Change Management metrics;
  • You will conduct change data analysis to provide predictive views of future performance of changes;
  • You will partner with your team to make improvements to Change and Release Management processes and policy as required;

Project description

Release and Change Management is part of Capability Effectiveness Management team providing support to Identity and Access Management Capabilities in a Bank.

  • The opportunity to work on global and complex strategic platforms;
  • A leading role in conducting department CAB meeting;
  • The chance to create and improve processes in the area of Release and Change Management;
  • The chance to work with Service Owners, Service Managers and Project Managers, IT Senior Management in the planning and delivery of projects.

Who we're looking for?

  1. Minimum 3 years of release or change management experience
  2. Project management understanding
  3. Understanding of ITIL methodology and process dependencies, certification will be a plus
  4. Advanced written and verbal communication skills in English
  5. Confidence to chair meetings that may include senior staff
  6. Global strategic mind set; ability to work across the regions and virtual teams

Ability to design release schedules to achieve the best outcome for Project / Release

Good general IT knowledge in the areas of operating systems, application and tool development;

Excellent time management, communication and negotiation skills, inclusive of ability to communicate with senior management;

Ability to lead, advise and coordinate global workgroups;

Good knowledge from the area of process designing; ability to create and read process maps;

Good data analytics skills; ability to propose improvements based on KPIs trend analysis;

Process oriented and improvement minded;

Knowledge of ServiceNow tool helpful but not essential

Our company


Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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