Service Improvement Team Leader

SRE

IDEMIA
Senior
Online interview
B2B Employment contract
Łódź
Remote possible
30%

Your tasks

  • Leading the team on a management level (max. of 5 people)
  • Driving improvements in SRE across all domains with strong collaboration with SRE domain managers
  • Driving globally service improvements on the level of procedures and processes like:
  1. Incident Management
  2. Problem Management
  3. Root Cause Analysis
  4. Change Management
  5. CI/CD
  6. Capacity Planning
  7. Transfer to Support
  8. Reporting of KPIs and SLA
  • Leading the process of monthly and weekly reporting of performance of SRE teams across domains
  • Working collaboratively with other Operations teams as CODE, Infrastructure, Service Desk, Customer Management and 3rd parties
  • Coaching and mentoring the team, develop the knowledge of applications and related technologies (monitoring, deployment etc.)

Project description

The future SRE Service Improvement Team Leader will be leading a team of experts across all our business domains, is responsible for setting and controlling KPIs and standard SRE processes and procedures used to support the Digital applications, reporting to VP of Operations and SRE.

Who we're looking for?

Ideal candidate should be:

•    Committed and customer oriented
•    A self Starter
•    Problem Solver
•    able to communicate effectively and professionally with internal and external customers and other third party companies
•    Able to provide written reports in a formal documentation format
•    Attentive to details
•    Able to work and interact effectively in a international team environment
•    Available to work flexible hours and extra hours in case of emergencies
•    Be senior enough to independently control the team/s

Skills
English
Experience in leading the team
• Familiarity with maintenance processes
ITIL
How we manage our projects?
Methodology
SRE
Project management software
JIRA
Toolset
Laptop
Additional monitor
Headphones
Personal container
Phone
Freedom to pick your tools
Operating system
Work environment
Separate rooms
Flexible working hours
7:00 - 18:00
Office hours
Healthcare
  • Healthcare package
Leisure package
  • Leisure package
Kitchen
  • Hot beverages
  • Snacks
  • Cold beverages
Traning
  • Trainings
  • Books
Parking
  • Bicycle parking
  • Car parking
Other
  • Shower
  • Chill room
  • Integration events

Our company

IDEMIA

Łódź 310
Tech skills
  • Java8
  • Scala
  • Kotlin

Get to know us

Anna
Senior Recruiter
anna.stawicka@idemia.com - feel free to ask all your questions :)

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