The Application Support Engineer will work in an international environment with operations and development colleagues to ensure application support for PAYBACK Italy, Mexico, Austria and Poland.

Our offer:

  • Employment contract? Of course. With us you do not have to worry about stable employment.
  • ‎Flexible working hours? Sounds great! We start working between 8 to 10.
  • Friendly atmosphere at work? Yes! In PAYBACK, people are the most important asset‎.
  • Benefits? We have them! Among other: corporate incentive program, sport card, private medical care.
  • Dress code? We definitely say no. There are no rigid dress code rules in our company, sneakers are more than welcome.
  • Trainings? Of course. We provide training to develop hard and soft skills.
  • Convenient location? Sure! We invite you to our new office at Rondo Daszyńskiego, but we are currently also working remotely.

Very well

  • Monitoring (including continuous improvements), analysis of performance issues and incidents.
  • Incidents, Changes and Problems Management.
  • Ensure issue resolutions happens with in agreed RTO
  • Logs review, data discovery in database tables for investigation of failures. Raise a defect and start pro-active work on resolution when the issue got identified. Escalate unexpected behavior (bugs in implementation) to the implementers team.
  • 2nd level operation, administration and configuration of Linux based applications (Apache / Tomcat / Weblogic).
  • Interface with external service providers and partners, ensuring consistent service delivery across the platform.
  • Interface with business partners and sponsors, driving rapid issue resolution for identified event and incident.

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
  • 2+ years experience as a Production Support Engineer, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process.
  • Proven ability to communicate the cross-functional teams.
  • Strong analytical / trouble shooting skills.
  • Knowledge of Linux operating systems, including shell or python scripting.
  • SQL knowledge, PL/SQL knowledge is an advantage.
  • Experience with operation of web (Apache / Tomcat) and application servers (Weblogic).
  • Working knowledge of flat file and XML based batch processing.
  • Working knowledge of common communication protocols (i.e. SFTP, T3, JNDI, etc.).
  • Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users.

Packages and extras

  • Healthcare package
  • Healthcare package for families
  • Leisure package
  • Language courses
  • Trainings


  • Bicycle parking
  • Hot beverages
  • Integration events

Jesteśmy największym multipartnerskim programem lojalnościowym w Polsce. Punkty PAYBACK są zbierane przez 8,5 miliona Polaków. 

Efektywność PAYBACK została zweryfikowana przez licznych Partnerów, bp, Kaufland, MaxiZoo, Multikino, Mrówkę i CUK, a także ponad 250 firm e-commerce, jak Allegro, EURO RTV AGD czy

Misją PAYBACK jest zwiększanie sprzedaży Partnerów Programu przez wzmacnianie ich relacji z klientami i polepszanie doświadczenia zakupowego konsumentów poprzez nagradzanie ich za dokonywane wybory. 

Sukces PAYBACK nie byłby możliwy bez zaangażowania i pasji naszego zespołu. Zależy nam więc, aby nasi pracownicy byli odpowiednio nagradzani i mogli pracować w inspirujących i komfortowych warunkach.