Relativity is looking for a Senior Application Administrator to join the Business Systems and Applications team in partnership with our world class Customer Service organization. The Senior Application Administrator works under the minimal direction of the Application Manager and receives guidance from senior team members.

As a Senior Application Administrator, you will be responsible for the operation, maintenance, and championing of the internal application Salesforce across Relativity. The Senior Application Administrator works with the discipline team to provide production support to business users and aid in the execution of platform level initiatives.

The ideal candidate is curious, detail oriented, and thrives on being collaborative while solving hard problems.

Role Responsibilities:

  • Demonstrate expertise in at least two Salesforce clouds and partner with discipline leads to lead stakeholder initiatives.
  • Deliver end-to-end business solutions using native and custom solutions as appropriate.
  • Collaborate on key projects to determine business alignment, needs, and system requirements.
  • Participate in design workshops, research, decision-making and testing.
  • Track work progress/status, identify risks/constraints and share/escalate issues as necessary.
  • Effectively apply critical thinking to understand and solve problems, make well thought-out decisions to quickly and positively create results.
  • Establish and implement best practices regarding change management, system maintenance, configuration, development, testing, data integrity, etc.
  • Ensure proper security models are in place and maintained for data access.
  • Partner with business to design & drive user adoption and best practices to further the long-term success of the system & processes.
  • Follow established standards for design, analysis, build, test, and release management.
  • Troubleshoot and resolve advanced user issues as they arise.
  • Participate in release readiness rituals to ensure new Salesforce platform releases are rolled out smoothly to the organization.
  • Thoroughly document work for reference, troubleshooting, and future iteration.
  • Manage the integration of applications connected to Salesforce.
  • Maintain Salesforce certifications and continues to develop skills with each new release.

  • Comprehensive health, dental, and vision plans
  • Parental leave for primary and secondary caregivers
  • Flexible work arrangements
  • Two, week-long company breaks per year
  • Unlimited time off
  • Long-term incentive program
  • Training investment program

  • Salesforce Certified Administrator
  • At least three years working with at least one key Salesforce cloud (Sales or Service)
  • At least two years supporting an organization larger than 250 employees in a system administrator or business analyst capacity.
  • Experience designing, building, and optimizing declarative automation using Flow.
  • Intermediate to advanced knowledge of formula building inside of Salesforce including syntax, functions, and operators.
  • Experience in closely partnering with business stakeholders to learn business process, propose changes as per industry standards & best practices, and come up with solutions to enable, simplify, transform & innovate the systems and process flows.
  • Excellent communication skills & ability to translate functional requirements into technical specifications, and technical requirements into business specifications for stakeholders.
  • Strong internal customer focus and service orientation with the ability to interact effectively with employees and vendors at all levels.
  • Detail-oriented, curious, self-starter with ability to work both independently and in a team environment.

Relativity

Relativity

1000+

We are Relativity. A market-leading, global tech company that equips organizations with a powerful platform to organize data, discover the truth, and act on it.  Over 180,000 users in 40+ countries rely on our platform to manage large volumes of unstructured data and quickly identify key themes during litigation, internal investigations, and compliance projects. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere. Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.