Senior User Experience Researcher

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.

Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together!

We are Relativity. A market-leading, global tech company that equips legal and compliance professionals with a powerful platform to organize data, discover the truth, and act on it. The US Department of Justice, 199 of the Am Law 200, and more than 329,000 enabled users trust Relativity during litigation, internal investigations, and compliance projects.

Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team.We are seeking a Senior User Experience Researcher to manage and conduct user research with multi-disciplined teams throughout the product development process. From discovery to implementation and continuous product improvement, you will collaborate with Product Managers, Engineers, and Designers to uncover user insights that help us build better products. Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law.

Role responsibilities:

• Proven ability to interact with customers and empathize with their needs.
• Work alongside designers, product managers and other stakeholders in product teams to identify and enable research opportunities throughout the product design and development lifecycle.
• Lead research studies using methodologies including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.
• Lead empathy and design-thinking workshops to drive cross-functional collaboration that translates research findings into actionable product goals and direction.
• Synthesize findings into meaningful themes and actionable insights, then expertly share these results with a variety of audiences, including key stakeholder updates.
• Add to research findings with data from other sources including analytics, customer support records, sales contacts, etc.
• Proactively look for opportunities to add to our customer knowledge outside of projects.
• Evangelize customer insights with internal product and customer groups, leveraging cross-functional communication and collaboration methods.
• Collaborate with UX Researchers and Designers across geographies to contribute to the team’s advancement develop new practices and methodologies, etc.
• Coach and mentor others in the user experience team to contribute to Relativity’s ethos of continuous improvement and development.

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

• Comprehensive health, dental, and vision plans
• Parental leave for primary and secondary caregivers
• Flexible work arrangements
• Two, week-long company breaks per year
• Unlimited time off
• Long-term incentive program
• Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Preferred qualifications:

• Bachelor’s or Master’s degree in HCI, User Experience Design or Research, or similar discipline 
• Experience working embedded in product teams
• Experience working in SaaS products

Minimum qualifications:

• At least 5 years’ professional experience in user research with an emphasis on research related to software and digital experiences.
• Experience planning and conducting user interviews and product concept testing and usability testing.
• Experience working with Agile development environment
• Excellent verbal and written communication skills.