2nd Line Support Specialist – Identity and Access Management

We are seeking a highly dedicated and analytical Identity Management Specialist to join our team. As part of the IAM Support organization, you will play a key role in managing identity processes, safeguarding the organization from operational risks, and supporting HR transformations. Reporting to the IAM Support Manager, you will provide second-line support for user accounts and access to IAM applications.

This role involves a mix of routine tasks and ad-hoc problem-solving, providing a dynamic and engaging work environment. If you’re ready to contribute to a high-performing IAM team, we encourage you to apply!

Your tasks

• Manage Joiner, Mover, and Leaver (J/M/L) processes to ensure seamless identity lifecycle management
• Review and process incoming tickets by adding instructions and forwarding them to the appropriate teams, ensuring proper tracking and progress
• Coordinate actions with Level 1 support teams and oversee ticket resolution throughout its lifecycle
• Handle incidents ranging from simple tasks like renaming user accounts to complex operations in Microsoft Identity Manager (MIM)
• Generate reports using Microsoft Excel and analyze data from various sources, leveraging advanced Excel functions (e.g., pivot tables, vlookups) to ensure accuracy and reliability
• Use SQL to extract, manipulate, and analyze data, creating and executing queries as needed
• Verify and troubleshoot user accounts and access using Active Directory
• Extract, compare, and analyze data across systems to investigate discrepancies and resolve issues
• Support global security-related processes, ensuring compliance with regulations

• 2-5 years of experience in a similar role
• Strong analytical and critical thinking skills
• Proficiency in Microsoft Excel and the ability to create and execute T-SQL queries
• Familiarity with ITIL fundamentals and incident management
• Excellent attention to detail with the ability to work under pressure
• Strong time management and task prioritization abilities
• Exceptional communication skills for effective interaction with business teams and customers
• Fluent in English, both written and spoken
• Residing in Poland required