Tech Support Associate

WHO WE ARE:

We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from individuals who are eager to develop their career, regardless of their experience level! You’ll play a key part in driving accurate processes, process improvements, and automation, developing relationships with key partners, and supporting our many employees globally!

THE WORK:

• Primarily front desk duties
• Provide support for hardware, software, and network-related problems reported by end-users (remotely)
• Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
• Escalate complex problems to higher-level support personnel as needed.
• Learn and apply best practices for system monitoring and performance optimization.
• Contribute to the implementation of infrastructure upgrades and expansions
• Aid end-users with technical inquiries
• Learn and follow established procedures for user assistance and issue resolution.
• Collaborate with senior team members to deliver user training on IT tools and procedures.

WHAT WE OFFER?

• Hybrid work.
• Permanent employment contract.
• Private medical care, life insurance and employee share program.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical and language training offer, access to the e-learning platforms, possibility of co-financing courses and certification).
• Employee Assistance Program - legal, financial and psychological consultations.
• Paid employee referral program.

HERE’S WHAT YOU’LL NEED:

• Basic understanding of hardware, software, and network technologies.
• Eagerness to learn and a strong interest in pursuing a career in IT area.
• Excellent communication and interpersonal skills.
• Ability to follow instructions, learn quickly, and adapt to new technologies.
• Fluent Polish, English – B2 level.