Deployment & Support Specialist

Nokia Solutions and Networks
Online interview
Employment contract
Remote possible
Paid vacation

Project description

Daily activities

You will be responsible to deploy various IT connectivity solution between Nokia and our Customer. That includes connectivity between most known Cloud providers. You will create and review design and solution specifications and support from pre-sales till support phase. Your scope of work will include daily cooperation with project- and product managers, architects, as well as our customers.

We work with:

  • Understand and follow Nokia`s deployment processes and standards
  • Support Acceptance test and assist the support team if required
  • Attend trainings related to company`s deployment procedures and standards
  • Analyze and troubleshoot deployment issues in a timely manner
  • Update all activities on company tracking system
  • Ensure proper customer acceptance and handover to Support group
  • Assist in deployment risk assessment and mitigation activities
  • Assist in new system development and enhancements
  • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment
  • Analyze and recommend improvements to processes a deployment system
  • Collaborate with project managers and prepare designs for project risk analysis on same
  • Work with IT and QA teams to deploy and troubleshoot the system applications
  • Troubleshoot any issue that may come up related to deployment operations and end-user support
  • Provide support for all connectivity solutions under scope and perform related troubleshooting
  • Update all activities on company tracking system
  • Assist all Key User in complex cases and provide training on the job
  • Perform troubleshooting on all components and applications under scope and recommend resolutions to ensure improve customer services
  • Provide problem-solving expertise including RCAs and EDAs
  • Work with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment
  • Develop quality standards to ensure product quality and integrity across various hardware systems
  • Ensure deployment is executed in accordance with Nokia security standards
  • Evaluate existing deployment procedures and recommend improvements
  • Recommend process improvements to ensure system scalability and reliability

Who we're looking for?

Our expectations:

  • Networking - Cisco, HP, Azure
  • Virtualization - VMware, OpenStack
  • Operating Systems - Microsoft Windows Server, Linux Redhat, Linux CentOS
  • Security - Firewall management, Data protection, IPsec VPN
  • Database Management System – Oracle DB, Maria DB
  • Scripting – PowerShell, Bash, Ansible

Windows Server
Oracle Database
How we manage our projects?
Scrum, SAFe
Who makes architectural decisions?
Architects and Tech Leaders
Who makes technology stack decisions?
Project management software
How we code?
Git / Gerrit
Version control
Style guide
Code review
Static code analysis
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
Additional monitor
Personal container
Operating system
Work environment
Open space
Separate rooms
Flexible working hours
7 - 18
Office hours
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
  • Hot beverages
  • Trainings
  • Conferences
  • Books
  • Bicycle parking
  • Car parking
  • Shower
  • Chill room
  • Integration events

Our company

Nokia Solutions and Networks

Wrocław, Krakow, Bydgoszcz 5000+
Tech skills
  • C
  • C++
  • Python

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