Project description
- Software and Hardware upgrades, Script Installation on 3PAR systems ,Remote Installation and 3PAR OS upgrades
- Relocation and De-installation, Field Change Order updates, Service Processor Upgrades.
- Professional communications with customers and service partners when providing remote support of field activities
- Rebooting / servicing a live in production storage array
- Ensuring all field activities are properly logged and documented at the completion of each activity
- Interfacing with internal and next level teams on problem definition and escalations as needed
- Meticulously following all documented field activity processes and procedures
- Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process
- Meeting Customer Satisfaction goals
- Performing other duties as assigned
- Make technical Documents, SOP and review
Who we're looking for?
- Minimum 3- 5 years of experience on similar position
- Extensive knowledge of:
- Accepts Responsibility and good organization skills
- Openness mindset
- Positive and proactive attitude
Healthcare
- Healthcare package
- Healthcare package for families
Leisure package
- Leisure package
- Leisure package for families
Kitchen
- Hot beverages
- Fruits
Traning
- Trainings
Other
- Integration events