Salesforce Support Analyst, Customer Engagement

SFDC

IQVIA
Junior
Online interview
Employment contract
Warsaw

Project description

  • Performs troubleshooting of client solution issue and provide resolution
  • Performs Business Administration and Data Maintenance activities following established processes
  • Provides support on Champion incidents, or escalated incidents from Field Users and on Service Requests using the ticketing tool and Request Fulfilment processes
  • Coordinates the routing and handling of Requests for Change to the next level of support with the help of the Client Service Partner
  • Escalate issues relating to product support or product operations to the next defined level
  • Additional activities include performing backups, console operations, i.e. monitoring the status of specific systems, job queues and running scheduled housekeeping jobs, such as database maintenance, file clean-up
  • Implement small change requests

Who we're looking for?

Qualifications, Skills & Experience required:

  • Experience investigating incidents and identifying and implementing solutions
  • Clear client-friendly communication skills
  • Fluency in English and Polish, written and verbal
  • SFDC Admin certification as a great asset
  • 1+ years’ service analyst experience would be a plus
  • Fresh graduate in IT or related discipline will be considered


Desired/Preferred:

  • ITIL certification
  • Salesforce Marketing Cloud certification
  • Exposure to Pharma commercial applications, especially CRM
  • Fluency in languages other than English

Skills
SFDC

Our company

IQVIA

Warsaw 67,000
Tech skills
  • AIML
  • Salesforce
  • PHP

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