Service Desk Administrator with German
Job position is for a multinational pharmaceutical and biopharmaceutical company. It is the largest pharmaceutical company in Asia.
We provide many benefits!
- Relocation assistance - Accommodation, travel and other expenses covered
- Medical Insurance
- Life & Disability Insurance for employees and family members
- Social Fund Scheme
- Serve as the first point of contact for end users seeking technical assistance.
- Perform remote troubleshooting through diagnostic programs.
- Determine the best solution for faster resolution of end users issue.
- Educate and guide the end user through the problem solving.
- Provide information on IT products or services based on end user query.
- Record all issues and their resolution in IT ticketing tool.
- Follow-up and update end user on status and information of issue reported.
- Identify and suggest improvements on current processes followed.
Who we're looking for?
- Language required: German
- IT Customer Support experience is preferred
- Good communication skills in English
- Team player
- Interactive personality
- Healthcare package
- Healthcare package for families
- Leisure package
- Leisure package for families
- Hot beverages