Support Engineer

Luxoft
Mid
Online interview
B2B Employment contract
Krakow

Project description

You'll be working with the HR IT Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centres of expertise, ensuring business-aligned support, always aiming to foster customer/user needs. Our measure of success is two-fold - clear and recognized benefits for the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your tasks

  • be responsible for providing hands-on Level 2 production support of HR IT business-aligned applications
  • govern production support execution as aligned to existing ITIL framework • follow effective and efficient operational policies, processes and procedures
  • work closely with the vendor, key stakeholders to plan for cost-optimized solutions, manage delivery, implementation, process improvement and production product support.
  • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • possess strong verbal, writing and communication skills
  • Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role. You need to be a hands-on person.
  • have a strong ability to solve complex issues

Who we're looking for?

MUST

2 -4 years of experience in IT support role within the Financial Services industry

In-depth knowledge and understanding of Incident and Problem Management practices.

Demonstrated hands-on domain skills and track record of successful projects and deliveries

Exposure to automation tools is an added advantage

Highly refined and professional in verbal and written communications

Experience in operating under a Global team environment

ITIL Qualified & proficient in using Service Now

Unix, Oracle, Scheduling, Autosys, Fusion/Peoplesoft (is added advantage)

Exposure to Azure is preferred

NICE TO HAVE

n/a

Our company

Luxoft

Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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