Junior IT Telephony Analyst

Arla Global Shared Services
Online interview
Employment contract

Project description

Join DSI Agile Release Train, which is responsible for IT infrastructure for all technologies in Arla and delivers the base technology platform to both the business and other release trains. The train has multiple teams and the Unified Communication team is responsible for all communication services and telco infrastructure.

We have set an ambitious growth strategy of creating the future of dairy in Arla Foods and the key driver for this is strengthening our telco infrastructure and bring it up to speed with industry standards. That is why we are looking for a Junior IT Telephony Analyst to support our existing platforms and take part in enabling new features and solutions.

What do we offer?

  • International operating environment
  • Medical care & life insurance 
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Trainings with experts & professional induction in a new position
  • Development programs (function additions, coordinator programme)
  • Financial support of your education
  • Relocation package
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Flexible working time (start your day of work between 7-9) and home office work possibility
  • Additional holiday depending on length of employment (up to 4 days)
  • Fully paid 30 min. break

… while in the office you can also use some of below:

  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Spacious canteen, delicious coffee and tea available on every floor in special designed spots
  • Chill-out rooms with X-box, pool table, board games, football table and swing 

Your tasks

  • Document existing and new solutions
  • Document actions and findings
  • Cooperate with internal teams to ensure all deliveries around telephony
  • Communicate with vendors throughout process
  • Escalate problems where appropriate
  • Take essential part in the Service Introduction Management process
  • Prepare technical design documents
  • Perform quality reviews of ongoing- or newly deployed telco implementations
  • Support:
  • Telco infrastructure hardware
  • Telco contact centre platforms
  • Closely collaborate with stakeholders in both IT and Business
  • Prepare PI-planning and System Demo together with the team members
  • Actively participate in all Scrum and Train ceremonies

This role would operate within regular working hours (Mon-Fri, 8h). There might be some rare exception if some deliveries require to be conducted within maintenance windows – evening or weekends. Some travel to Arla sites might be required.

Who we're looking for?

  • You can communicate in a professional manner in a multi-lingual & multi-cultural environment
  • High focus on quality and customer satisfaction
  • You are meticulous & well organized
  • You are not afraid of reading and writing technical documents & drawings
  • You are good problem-solver
  • You are great team player that is not afraid of to admit your own mistakes
  • You are interested in learning knowledge from unified communication / telco domain
  • You have basic knowledge of IT
In addition, the following will be a plus (but not a requirement):
  • Any experience in any IT related department
  • Any knowledge of the telephony / contact centre solutions
  • Ability to effectively communicate designs, concepts and technical details to a non-technical audience
  • Excellent written and verbal communication skills
  • Excellent interpersonal communication skills
  • Experience prioritizing and working productively while multitasking
  • Be proactive, reliable, self-accountable, and able to work independently without direct supervision
  • Establish trust and build relationships with people at all levels of client’s organization
  • Experience with working in an agile setup – especially SAFe
  • A drive to learning new technologies and challenging things for the better

Work environment
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Leisure package for families
  • Cold beverages
  • Hot beverages
  • Fruits
  • Conferences
  • Trainings
  • Bicycle parking
  • Visa Services
  • Money for moving expenses
  • Integration events
  • Chill room
  • Shower

Our company

Arla Global Shared Services

Gdańsk 450
Tech skills
  • SAP
  • Python
  • SQL

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