IT Support Specialist with German

Diebold Nixdorf
Online interview
Employment contract
Warsaw Szczecin Remote
Remote possible

Project description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As we are expanding our structures, we are currently looking for new candidates to join our teams. We offer employement in a modern office in centre of Szczecin and Warsaw, but we are also open for candidates who can work only in a remote way.

Your tasks

  • Provide proactive User Helpdesk Services through technical analysis of incidents and service requests within the ticket system
  • Support the engineers in the field (Engineer Helpdesk) to ensure high levels of customer satisfaction
  • Solve incoming customers and field service engineers’ issues/ problems on the phone
  • Perform initial assessment, diagnosis and remote IT systems support
  • Provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
  • Escalate potential problems and complex incidents
  • Observe technical or process problems and offer improvement suggestions

Who we're looking for?

To succeed in this role you demonstrate the following qualifications:

  • Very good command of German
  • English language skills (at least B2 level)
  • Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired
  • Knowledge of customer service principles and practices
  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone
  • Willingness to work in shifts, based on customer requirements
  • Enthusiasm and willingness to learn

In return you get from us:

  • Trainings from the first day of work
  • Various options of development
  • Being part of a multicultural team
  • Possibility to use foreign languages on a daily basis
  • Teamworking and supportive atmosphere in our teams
  • Contract of employment (umowa o pracę)
  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme)

Work environment
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
  • Cold beverages
  • Hot beverages
  • Fruits
  • Conferences
  • Trainings
  • Car parking
  • Bicycle parking

Our company

Diebold Nixdorf

Warsaw, Katowice, Krakow, Wrocław, Szczecin 22000
Tech skills
  • C++
  • C#
  • NET

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