Support Analyst

Luxoft Poland
Online interview
B2B Employment contract
Krakow Remote
Remote possible

Project description

You'll be working with the HR IT Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your tasks

  • be responsible for providing hands-on Level 2 production support of HR IT business aligned applications
  • govern production support execution as aligned to existing ITIL framework
  • follow effective and efficient operational policies, processes and procedures
  • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
  • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • possess strong verbal, writing and communication skills• Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role. You need to be a hands-on person.• have a strong ability to solve complex issues

Who we're looking for?

  • 2-3 years of experience in IT support role within Financial services industry *In-depth knowledge and understanding of Incident and Problem Management practices. *ITIL Qualified *Unix, Oracle, Scheduling, Autosys is a must and Fusion/PEGA (is added advantage) *Highly refined and professional in verbal and written communications *Experience in operating under a Global team environment

Exposure to automation tools and Cloud technologies is an added advantage

Work environment

Our company

Luxoft Poland

Krakow, Wrocław, Warsaw, Gdańsk 1500
Tech skills
  • Java
  • JavaScript
  • C++
  • C#
  • Python
  • Scala
  • Android
  • Android
  • iOS
  • Go

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