Virtual Desktop Senior Engineer

Virtual Desktop Senior Engineer

HSBC Service Delivery (Polska)
Online interview
Employment contract

Project description


This role resides in one of the newly established IT Infrastructure Delivery (ITID) agile engineering pods within the End User as a Platform (EUaaS) platform, specifically the Self Service Devices pod. The intent of these new engineering pods is to provide a first-class user experience to HSBC staff, adding increased levels of automation and cloud-based management to our EUaaS platform. Our ambition is to deliver an industry-leading platform: Highly automated, highly self-service, highly secure, highly resilient, and highly mobile. We will do this by developing world-class automation and integrating with the wider HSBC infrastructure environment, through the activities of the agile engineering pods.

The Virtual Desktop engineering pod will continue to engineer HSBC’s Virtual Device Infrastructure (VDI) which provides HSBC’s build of Windows 10 (internally named CWX) to internal customer. The pod (in collaboration with the relevant enterprise services pods) will review and define the hardware used for VDI, the hypervisor used in the VDI, the configuration to be applied, the security settings to be applied (in collaboration with HSBC’s Cybersecurity team), the tooling to be used to provide and manage the VDI, specific tools needed to manage virtual desktops, develop automation and infrastructure management solutions for VDI, perform a migration of internal VDI to cloud or hybrid VDI, and be accountable for all engineering work on VDI.

In 2020 we are expecting all engineering pods to be in setup mode so the focus will be to complete knowledge transfer from other HSBC locations and initiating the various streams of work that will deliver extra levels of automation whilst moving to a more agile way of working. An appropriate agile way-of-working will be implemented, likely to be Scrum or Kanban.

The Virtual Desktop Pod Leader role will be directly responsible for leading, directing and influencing their pod to achieve the strategic aims of ITID and the EUaaS platform. The pod will contain a team leader with whom the pod leader will share line management duties, but the pod leader will need to undertake direct line management of some staff.

Key Accountabilities:

  • Lead the Virtual Desktop engineering pod, provide engineering leadership and subject matter expertise in the evaluation, development, and documentation of the Virtual Desktop Infrastructure
  • Assist in the development of requirements, design specifications, and security considerations for the VDI solution
  • Assist in the assessment of the current state of VDI and recommendations for the architecture/design
  • Build and maintain product and service standards for VDI capabilities that align with technology strategies
  • Maintain current knowledge of relevant hardware and software applications as they pertain to desktop virtualization
  • Work closely with other infrastructure engineering pods to meet organizational goals and implementation schedules
  • Lead the definition of the direction and strategy for VDI design to ensure the operational needs are being addressed against aggressive schedules
  • Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
  • Ensure the team’s delivery is aligned with the ITID strategy and vision and also the Product Management direction
  • Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
  • Be accountable for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
  • Work with the ITID platform managers to identify and agree improvement opportunities, reallocating staff, products or services if this benefits the organisation
  • With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

Who we're looking for?

  • BS/BA degree or equivalent experience of 5-7 years of VDI experience.
  • Experience of managing an agile infrastructure development team
  • Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
  • Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives
  • Deep knowledge of Citrix XenDesktop, XenApp, Storefront, VMWare vSphere, VDI design, storage solutions, HA and DR models, eLux, Scout, Dell (Wyse) thin clients, AppSense, NetScaler
  • Experience of associated technology areas: VMWare Horizon, Windows 10, Dell x86 equipment, HP x86 equipment, Cisco Jabber and Jabber on VDI, Zoom and Zoom on VDI, Desktop licensing on VDI, Active Directory/ Azure AD, Windows Virtual Desktop
  • Experience in design & implementing/migrating/upgrading Virtual Desktop Infrastructure(VDI)
  • Knowledge of Lean Sigma practices
  • Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
  • Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
  • Needs to be resourceful and demonstrate innovation
  • Respectful of different cultures, working with colleagues from across all the globe
  • Technical certifications a plus – VMware VCP, Citrix CCP, Citrix CCE, Microsoft MCSA, Cloud computing
  • Minimum Intermediate English required

Citrix XenDesktop
Citrix XenApp
Citrix Storefront
VMWare vSphere
VMWare Horizon
Windows 10
Cisco Jabber
Active Directory or Azure AD
Windows Virtual Desktop


  • Healthcare package for families
  • Healthcare package
  • Life insurance
  • Medical consultations in our office
  • Employee assistance programme
Leisure package
  • Free sport clubs
  • Fitness, yoga and massages in office
  • Multisport card
  • Financial bonus
  • Fruits
  • Hot beverages
  • Conferences
  • Trainings
  • Books
  • In-house language courses
  • Financial and technology academy
  • Access to leading e-learning platforms
  • Car parking
  • Bicycle parking
  • Shower
  • Chill room
  • Integration events
  • Additional leave for volunteering

Our company

HSBC Service Delivery (Polska)

Krakow 3000+
Tech skills
  • Java
  • Python
  • Scala

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