System Administrator - Service Delivery Lead

System Administrator - Service Delivery Lead

Online interview
B2B Employment contract

Your tasks

We're looking for someone like that to:

  • Work closely with System Administration Team
  • Act as a focal point of contact between the business stream and the GTIS Service Delivery teams.
  • Raising, manage and monitoring the following requests for IMAC activities
  • Builds a relationship with the Business Streams to understand their priorities.
  • Communicate to the Service Delivery teams the business demand and escalates issues that would prevent delivery.
  • Manage priority and project-related requests to the agreed timescales with regular reporting and updates.
  • Suggest changes for enhancement to the tools, workflow, process and reporting.
  • Investigate issues/ bugs found within the service request workflow

Project description

You'll be working in the Investment Banking team within Technology Operations Center (TOC).

We are a global team responsible to provide oversight and technical support for server implementations across business streams. The team forms an integral part of a global team, which supports the business in follow the sun mode. Role will be a part of global support in APAC and EMEA hours.

Who we're looking for?

  • Minimum 5+ years of experience in supporting and managing the Wintel / Unix operating system
  • Administrative knowledge one of the DB (Oracle/SYBASE/MSSQL) in an enterprise environment
  • Experience as a Team Lead/Project Manager or Service Delivery Administrator
  • You have a good knowledge of IT infrastructure including Servers, Storage and Network.
  • Experience in network, Databases (Oracle, MSSQL and SYBASE), Virtualization Technologies (VMware ESXi / Citrix)
  • Experience with installation/upgrading/configuring and troubleshooting OS and DB along with Server Hardware, VMware and Networking skills *Identify automation opportunities in the current delivery toolset and work with engineering teams to develop, test and integrate into existing process
  • You have a good knowledge of Data Centers and how they relate to Servers and Storage
  • You understand the processes required to install, change, move and decommission hardware.
  • You have good interpersonal skills as the role involves coordinating various resources and communicating clearly to Service Delivery teams, the Customers and Senior Management
  • Presentation skills - especially issues with regard to summarizing complicated technical
  • You have good working experience with MS Excel to an intermediate level (pivot tables etc).
  • A confident communicator who can explain technology to non-technical audiences and understand the need of clients and translating this into products and services


Our company


Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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