Location: Barcelona, Spain (Hybrid) Departments: Tech Support
If you’re looking for an exciting ride, a challenge to stretch yourself beyond your comfort zone, and a non-vanilla culture built on talent, then this is the place for you. We are the fastest-growing multi-category app, connecting millions of users with businesses and couriers, offering on-demand services across over 1500 cities in 23 countries. We revolutionize how people connect with their everyday needs through innovative technology.
What makes our ride unique? * Our culture and strong values * Our career development philosophy * Our commitment to being a force for good
Our vision is Building the largest marketplace in your city, to give access to anything in minutes.
YOUR MISSION
The mission of the Tech Support team is to help optimize engineering resources by triaging and resolving non-bug issues and reporting bugs with necessary information.
THE JOURNEY
- Become a master of our Operations internal tools and processes to troubleshoot issues.
- Identify and report new bugs to engineering teams.
- Create and maintain knowledge database documents.
- Manage troubleshooting and resolution of Level 1-2 issues, and triage complex issues to relevant engineering teams.
- Consolidate the knowledge base to improve first-level resolution and workflows.
- Work closely with engineering teams to ensure incidents are resolved within defined SLAs.
- Escalate incidents when SLAs may be breached.
- Ensure relevant stakeholders are updated regularly.
- Actively collaborate with colleagues in a supportive environment for growth and development.
WHAT YOU WILL BRING TO THE RIDE
- Relevant educational and working experience.
- Strong troubleshooting skills.
- Experience with monitoring service applications like Grafana.
- SQL querying skills.
- Ability to query data from our data lake and other sources, compare it, and identify potential issues.
- Knowledge of visualization tools; Looker experience is highly desirable.
- Understanding of JSON and XML.
- Understanding of HTTP APIs (especially REST-style).
- Strong proven verbal and written communication skills in English and Spanish.
- Ability to multitask and prioritize work.
- Excellent organization skills (Detail-oriented, meets deadlines).
- Ability to work under pressure and adapt to a fast-changing environment.
- Creative problem-solving skills.
- An empathetic, inclusive, and curious attitude.
- [Nice-to-have] Experience with Jira/Atlassian suite.
- [Nice-to-have] Starburst knowledge.
We encourage individuals from diverse profiles and abilities to apply, even if you don't meet 100% of the requirements. Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
- Top-notch private health insurance.
- Monthly Glovo credit.
- Discounts on transportation, food, and kindergarten expenses.
- Discounted gym memberships.
- Extra time off, work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits.
We thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds. We encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application.
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
