Volvo Group

Dealer Support Center (DSC) is where all the action happens for IT-related requests from Volvo Group dealers and workshops. Think of us as your one-stop-shop for all things tech. Our helpdesks are spread across Bangalore, Beijing, Curitiba, Gent, Gothenburg, Greensboro, and Wroclaw. We’ve got the local insights, tailored opening hours, and we chat in all the major international languages. We support the Volvo Family. Whether it’s Volvo Trucks, Renault Trucks, Mack Trucks, or any other Volvo brand, we’ve got their backs.

  • Collaborative environment in Swedish organizational culture.
  • Work-life balance: we make sure you enjoy quality time away from work.
  • Remote work opportunities and flexible working hours.
  • Clear career path & extensive development opportunities.
  • Participation in international projects and different trainings.

Daily Tasks Overview:

  • Handling Incidents & Requests: You’ll be the first point of contact, receiving and logging various incidents and requests, mostly through our online portal, but occasionally via direct phone calls.
  • Troubleshooting & Resolution: Using your knowledge of Volvo’s business apps, personal skills, and our knowledge base, you’ll resolve issues and communicate with the team for support.
  • Case Transfer/Escalation: When needed, you’ll escalate cases to specialized support groups and ensure they’re in good hands.
  • Tracking & Follow-Up: Keep an eye on the progress of cases you’ve transferred to other teams and follow up to ensure resolution.
  • Direct User Contact: You’ll have direct interactions with users and customers from Germany, Switzerland, Austria, Belgium and Netherlands both over the phone and through our online portal.
  • Problem-Solving: Tackle issues that pop up in Volvo Dealer and Workshop applications, applying your business know-how.
  • Shift Work: Our shifts are pretty standard, running from 07:00 to 18:00.

We’re on the Hunt for:

  • IT Enthusiasts: If you’re keen on diving into the world of IT helpdesks, eager to get the hang of ticketing tools, ITIL processes, and customer support, we want you!
  • Language Pros: Fluent in German and English? Perfect! We’re talking C2 or native-level German, and at least C1 or B2 in English. Anything less, and it’s a no-go.
  • Analytical Minds: Got a knack for analysis, a drive to assist customers, and a talent for troubleshooting? You’re the kind of person we’re looking for.
  • People Person: This job’s all about connecting with our customers. You’ll need to be comfortable in a dynamic, sometimes pressurized environment, and have the soft skills to smooth over any rough patches swiftly.
  • Language Pros: Fluent in German or Dutch? Perfect! We are talking C2 or native-level German or Dutch, at least C1 or B2 in English. Anything less, and it's a no-go

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
www.volvogroup.com/career. 

Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. Digital solutions are becoming more and more key in the industries, where we are operating. The solutions and emerging technologies, provided by Group Digital & IT, enable our customers and their customers to do more with less, better for others and best for the future.

We are 3,600 employees located in more than 30 countries, present at all major Volvo Group locations, and we are working in a completely global organization.

In Group Digital & IT we strive for something bigger, we are truly customer centric, and we collaborate with inclusion, together cross the Volvo Group. We learn to stay ahead, we are curious and eager to acquire new and deeper knowledge, both as individuals and as teams.