- Are you excited by the prospect of working with prestigious global brands?
- Do you enjoy working with customers to solve complex technical problems?
Join our best-in-class global technical support team
We strive to be the most trusted support services partner to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our products provide protection to SIM and IoT devices using Akamai DNS and categorization engines.
Partner with the best
As a Cloud Support Engineer, you'll solve complex technical issues for our customers applying best practice solutions. In this strategic role, you'll assist carriers and their customers with issues related to the products. We provide second-line support to carriers around the globe. Like Singtel, Optus, Vodafone, AT&T, Verizon, T-Mobile and others.
As a Cloud Support Engineer, you will be responsible for:
- Working with internal cross-functional teams to solve technical problems for our customers
- Acting as a trusted technical advisor to our customers
- Solving technical problems
- Demonstrating Akamai's value, and communicating clearly and effectively to both technical and business audiences
Do what you love
To be successful in this role you will:
- Have some experience providing technical solutions and support and familiarity with a ticketing system
- Be familiar with the Internet, including technologies and fundamental protocols such as DNS, TCP/IP, VPN and HTTP
- Demonstrate great communication skills with fluency in the English language - C1 level
- Be curious by nature with a robust desire to constantly learn new technologies
- Be an effective team player willing to collaborate with people across the business
- Experience working with SLA's
- Be available for on-call hours - details during the recruitment call
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
