We are looking for a knowledgeable and proactive person to join our team for the position of Service Desk Specialist. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT related questions at the end-user level and responding to their needs in a timely manner.
Your responsibilities
- Install, configure and support hardware and software assets, printers, and phones
- Provide technical support across the company (in person or over the phone/online channel)
- Repair and replace equipment if necessary
- Conducting workshops and training for Office 365 users
- Respond in a timely manner to service issues and requests
- Set up accounts for new users
- Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing\
Benefits
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Cafeteria
- Medical Healthcare
- Multisport Club Card
- Technical and Personal training
- Language courses
Additionally only for CoW:
- Life insurance
- Bonuses for Personal Events
- Day off for volunteering
Our requirements
To succeed at this job, you must have:
- At least 2 years of experience in IT support area
- Knowledge of Polish and English language min. B2
- Good knowledge of Microsoft Windows environment, including Office 365
- Knowledge of Active Directory
- Experience with help desk ticketing systems and remote support tools
- LAN/Wi-Fi network supervision and Printer hardware configuration
- Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
- Excellent interpersonal skills
- Willingness to learn
Packages and extras
- Healthcare package
- Healthcare package for families
- Leisure package
- Leisure package for families
- Conferences
- Trainings
- Language courses
Relocation package
- Adaptation tips
- Visa Services
- Money for moving expenses
Amenities
- Cold beverages
- Hot beverages
- Integration events
- Chill room
NATEK specializes in designing and implementing IT business solutions to support our partners in the digital transformation. We have a broad portfolio of services and a proven track record of delivering solutions to highly specialized markets and industries. NATEK’s experience in delivering IT services and IT solutions enables us to provide our partners with technical expertise, flexibility across multiple technologies and geographies and service consistency.