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Join us and be the main point of contact in handling incidents for thousands of users!

Warsaw-based opportunity with the possibility to hybrid work!

As an Incident/Problem Manager, you will be working for our client, a leading insurance company, to ensure the smooth operation of their IT infrastructure. You will be responsible for managing and resolving incidents and problems, as well as optimizing the incident/problem management process.

Your main responsibilities:

  • Manage incidents and problems in accordance with ITIL best practices
  • Oversee the incident/problem management process and the team members involved in resolving issues
  • Analyze incidents to identify root causes and prioritize issues based on urgency and business impact
  • Streamline the incident/problem management process to improve efficiency and effectiveness
  • Generate incident reports to track performance and identify trends
  • Communicate with management regarding critical incidents and their potential impact
  • Collaborate with 1st, 2nd, and 3rd-line support teams to coordinate incident resolution
  • Work with third-party vendors to resolve issues within the scope of their support services
  • Monitor incidents and track their progress to ensure timely resolution
  • Coordinate error analysis meetings, identify root causes, and ensure compliance with standards and procedures
  • Report data and analysis results to top management
  • Maintain and update the problem database
  • Provide high-quality service and support to end-users
  • Continuously improve the incident/problem management process

Benefits

  • Access to +100 projects
  • Access to Healthcare
  • Access to Multisport
  • Training platforms
  • Access to Pluralsight
  • B2B or Permanent Contract
  • Flexible & remote work

You’re ideal for this role if you have:

  • At least 3 years of professional experience in incident/problem management
  • Experience in ITIL processes and methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet tight deadlines.
  • Strong attention to detail
  • The ability to work independently and as part of a team
  • A proactive and results-oriented approach
  • ITIL Foundation certification (nice to have)
  • High communication skills in Polish and English (min. B2)

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at [email protected].

Internal number #6246

ITDS

ITDS

200
We are not looking for employees, we are looking for personalities   ITDS is a consultancy for financial service providers and we’ve served renowned Dutch and Polish insurers, banks and pension funds since 1998. We combine the experience we’ve accumulated with our in-depth knowledge of technology, legislation, and digital marketing. Because that’s where you’ll find the cutting-edge solutions that will make all the difference.                                                     OUR VALUES                           Work assumes value if it’s done with heart and soul                                               WE DARE TO LOOK BEYOND

The happy medium? Boring! We look further and take a different turning. From our position of independence, we can see that little bit further. We share every opportunity, even if it might seem too early to do so. After all, change begins with vision.

                                        OUR DRIVE WILL INSPIRE YOU

Everything could be better. Always. Faster. Smarter. And more fun too. And we’ll take you with us. Show you different ways of doing things. Our people bring energy and a fresh outlook to the party. And when we’ve gone, they stay.

                                           WE ALWAYS KNOW MORE

We ensure that we know everything there is to be known in our field - as well as its periphery. Then we link that knowledge to concrete opportunities. You can only claim thought leadership if you can prove you have it.

                                           WE ASPIRE TO THE BEST

Whatever we do we aim to excel. Because you deserve it. And because ordinary is so boring. We see the success of your project as our personal responsibility. Which is why we only stop when it cannot be improved upon.

                                     IT IS ONLY FINISHED IF IT WORKS

Whatever the problem, we’ll find the solution. With a practical plan, a flexible attitude and our sleeves rolled up, ready to get stuck in. If turning left doesn’t work, we’ll turn right. And as often as it takes to find the best solution.

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