First Line Support Engineer

Join our team as a First Line Support Engineer

Become a part of ensuring the performance and reliability of our IoT solutions deployed globally. This role provides an excellent foundation to grow into advanced business or technical roles within the organization.

Key responsibilities

• Perform 1st line support duties, including prioritizing and acknowledging support tickets.
• Troubleshoot and resolve application-level issues.
• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.
• Maintain and contribute to our knowledge base by documenting common issues and solutions.
• Provide excellent customer service through effective communication and issue resolution.

• Hands-on experience with critical IoT applications used by leading global enterprises.
• Opportunities to grow in a leading Polish company and contribute to its global success.
• A dynamic and supportive work environment focused on innovation and learning.
• Professional development opportunities, including training and conferences.
• The usual stuff, such as flexible working hours, medical care, multisport card, kitchen full of snacks and treats (including Good Lood ice cream), car parking area and bike room, a relaxed work atmosphere – no dress code, no open space.

• Fluent in Polish and English (B2/C1).
• 2+ years of experience in first-line support or a similar role.
• Good understanding of networking protocols and technologies (DNS, DHCP, HTTP(S), TCP/UDP).
• Proficiency in Linux system administration, including log analysis and script execution.
• Strong analytical and problem-solving skills, with the ability to manage multiple issues simultaneously.
• Excellent communication skills, with a focus on customer satisfaction.

Nice to have

• Knowledge of IoT devices and protocols.
• CCNA certification or equivalent networking expertise.
• Bachelor’s degree in engineering or related field.
• Experience with IT monitoring tools and REST API integrations.