Senior Technical Support Engineer
As a Senior Technical Support Engineer you will provide application support to our customers. You will cooperate with customers and internal teams to provide 2nd line of support – manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use-cases, ensure quality of our knowledge base and provide feedback to product teams.
You will mainly support the Unified Management Platform (UMP) which is a flagship product of AVSystem targeted at telecoms. It allows for an automatic setup, upgrades, and monitoring of all client routers and other network devices.
Responsibilities
This job requires coverage of 4 hours during the PST business time zone (e.g., 14:00-18:00 CET) on certain days, and coverage from 16:00-22:00 CET on other days, 3 to 5 days a week.
Personality
Nice to have
Packages and extras
Amenities
AVSystem is technology-oriented company, creating it's own products in the area of IoT, Device Management and WiFi Location. We were founded by two AGH graduates in 2006 and since then we're conquering the world of Telecommunication.
Would you like to check some of our projects? Here are some of open-sourced ones:
https://github.com/avsystem
Focused on technology
As a 15-year-old company, AVSystem is an expert in its field. We help companies around the world deliver better quality of service thanks to our top-class device management solutions. We also focus on WiFi VAS & indoor location as well as other systems for SDN and NFV. Apart from creating software, we actively participate in the standardization process of the LwM2M standard to enable secure device management and service orchestration in the IoT ecosystem. 100+ large companies worldwide prove the superiority of AVSystem’s technology.