Incident Management Junior Analyst with German

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

THE WORK:

• Analyze & Resolve Technical Issues – Conduct root cause analysis on customer issues within the IoT domain, utilizing diagnostic tools and technical expertise to ensure effective resolution.
• Provide High-Quality Customer Support – Address and resolve customer complaints promptly, delivering top-tier service while adhering to agreed timelines and quality standards.
• Collaborate with Stakeholders – Facilitate communication with interface partners, managing complex technical discussions until full resolution is achieved.
• Enhance Knowledge Management – Update and maintain the client knowledge base with accurate solutions, troubleshooting guides, and process improvements.
• Identify Trends & Drive Improvements – Detect recurring error patterns and contribute to optimizing processes, enhancing system reliability, and improving overall support efficiency.

WHAT’S IN IT FOR YOU?

• Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.
• Career Growth & Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
• Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.

The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• Flexible working hours suitable for students. The position includes one shift per week from 9:00 AM to 5:00 PM, one shift from 10:00 AM to 6:00 PM, and two to three shifts per month from 12:00 PM to 8:00 PM. On other days, working hours are flexible.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

HERE’S WHAT YOU’LL NEED:

• Adaptability & Multitasking – Proven ability to quickly learn new skills, manage multiple tasks efficiently, and confidently navigate dynamic work environments.
• Data & Reporting Expertise – Experience in report generation, data sorting, and analysis, with proficiency in tools like Tableau being a plus.
• Technical & System Knowledge – Hands-on experience with ticketing systems (Salesforce preferred), strong technical aptitude, and familiarity with log data analysis, JSON, and XML.
• Language & Communication Skills – Fluency in English (C1) and German (B2), excellent communication and presentation skills, and a proactive approach to problem-solving.
• Time Management & Assertiveness – Ability to prioritize tasks effectively, manage time efficiently, and confidently engage with stakeholders to drive resolutions.