Summary
The Wikimedia Foundation is looking for an Engineering Manager to join and lead the Trust and Safety Product Team. This role involves directly managing an engineering team and partnering with multiple collaborators and stakeholders to execute complex projects in the Trust and Safety space. The team works on building solutions that enable us to protect our communities, users, and our systems from all kinds of attacks and abuse while ensuring that we operate in compliance with various regulatory requirements.
The Trust and Safety Product team serves a complex system of stakeholders. The team works closely with functionaries like the Wikimedia Stewards and on-wiki admins on various efforts concerning user privacy and anti-abuse tooling and technology. Regulatory compliance needs are addressed in collaboration with the Trust and Safety and Legal teams. Various infrastructure projects for addressing scaled abuse are collaborations with the Research, SRE, and Security teams.
Responsibilities
- Manage a complex stakeholder environment comprising other teams within the department, teams outside of the department, as well as people from the steward and functionary communities.
- Coach engineers of varying levels, helping them grow and set personal development goals and mentoring them where applicable in software engineering best practices.
- Ensure the timely shipping of deliverables by managing resources and schedules effectively.
- Drive team processes and meetings to ensure the team works together effectively and efficiently.
- Communicate positively, effectively and proactively both within and outside of your team.
- Effectively triage incoming bugs, incidents, and one-off requests.
- Collaborate with other technical decision makers to identify long-term investment areas such as strategic migrations or adoption of new technologies.
- Manage dependencies across different teams.
- Assess scope and difficulty of tasks, examine patches or alerts, and judge problem severity and solution complexity.
Requirements
- Experience leading or managing a fullstack team.
- Experience building a diverse, multi-national and remote-first team.
- Proven success at all stages of the engineering process and product lifecycle, leading to significant, measurable impact.
- Ability to travel internationally up to 2-3 times a year.
- Your working hours will need to overlap with UTC+2 to UTC-7 time zones to accommodate members of your team around the world.
Additionally, we’d love it if you have:
- Experience managing organizational interaction with a community of volunteer technical contributors.
- Experience contributing to or managing open source projects and communities, or experience with open governance (IETF, W3C, etc.).
- Familiarity with anti-abuse and security work on large online platforms.
- Familiarity with regulatory compliance for online platforms.
- Experience working with internationally distributed teams or organizations.
- The ability to communicate about technical problems with nuance and care.
