n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.
We were founded end of 2019 and currently:
- š§āš¤āš§ Weāre a diverse team of + 90 talented people šĀ Our annual recurring revenue is growing 3x year-over-year
- āļø With +85k GitHub stars, we are in the top 100 most popular projects of all time on Github
- š¾Ā Weāre Europeās 25th fastest growing startup in 2024 according to Sifted
- š± We now count a total of $58m in funding: we were Sequoia's first seed investment in Germany, and most recently secured our ā¬35m Series B (February 2025 - led by Highland)
We are now looking for aĀ Junior Support Engineer (L1) support engineerĀ to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience.
Responsibilities:
- 70% support our community and enterprise customers
- 5% cross-team work (pairings, learnings, escalation management, etc.)
- 10% self improvement (study, courses, tinkering with product)
- 15% work on projects and initiatives
Requirements:
- At least 1-2 year of support engineering experience, preferably at a fast paced team
- Basic knowledge in Javascript, networking concepts likeĀ DNS, HTTP/HTTPS, and TCP/IP
- Familiarity with web development tools and technologies such as web servers and debugging tools
- experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
- support processes know-how (handle tickets, understand requests, read through the lines)
- Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.
- Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively.
- Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Benefits
- Competitive compensationĀ šø ā We offer fair and attractive pay.
- OwnershipĀ šŖ ā Our core value is to āempower others,ā and we mean itāyouāll get a slice of n8n with equity.
- Work/life balanceĀ šļø ā We work hard but ensure you have time to recharge:
- Europe:Ā 30 days of vacation, plus public holidays wherever you are.
- US:Ā 15 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellnessĀ š©ŗ ā
- Europe:Ā We provide benefits according to local country norms.*
- US:Ā Comprehensive medical (PPO 1200), dental, and vision plans.
- Future planningĀ š° ā
- Europe:Ā We provide pension contributions according to local country norms.*
- US:Ā 401(k) retirement plan.
- Financial securityĀ š”ļø ā
- Europe:Ā We provide benefits according to local country norms.*
- US:Ā Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.
- Career growthĀ š ā We hire rising stars who grow with us! Youāll get ā¬1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate teamĀ š¤© ā We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-firstĀ š ā Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybridāplease check the job description.
- Giving backĀ š¤ ā We're big fans of open source, and you'll get $100 per month to support projects you care about.
- TransparencyĀ š ā We all know what everyoneās working on, how the company is doingāthe whole shebang.
- An ambitious but kind cultureĀ š ā People love working hereāour eNPS for 2024 is 94!
