EMEA Cluster Director (Sapiens Cloud Services)

Sapiens is on the lookout for a EMEA Cluster Director. In this role you will provide strategic and operational leadership for the delivery of cloud-hosted SaaS solutions across the ROW (EMEA and APAC) territory. The role is responsible for ensuring excellence in service delivery, operational efficiency, stakeholder engagement, and financial performance, while building and leading a high-performing team. This position will be part of Sapiens’ CTIO division. 

What you’ll do: 

People Leadership

•   Build, mentor, and manage a high-performing team.

•   Ensure team members have clear priorities and are aligned with organizational objectives.

•   Foster a collaborative and inclusive culture.

Internal Stakeholder Management

•   Act as the primary escalation point for internal and client stakeholders.

•   Participate in senior governance forums, providing updates on service delivery and project status.

Service Delivery Management

•   Oversee the delivery of new Setup projects and ongoing services to clients.

•   Implement quality control measures and ensure adherence to SLAs, budgets and timelines.

•   Continuously manage people L2 costs, iidentify and address costs slippage and service delivery gaps.

•   Drive lessons learned from past experiences into actionable improvements.

Operational Excellence

•   Standardize and improve operational processes across client accounts.

•   Enhance service quality, efficiency, and productivity.

•   Promote knowledge sharing and best practices within the team.

Financial Management

•   Oversee financial performance for ROW (EMEA and APAC) P&L, ensuring profitability and alignment to budget.

•   Manage project and BAU costs while meeting contractual obligations.

•   Identify opportunities to reduce delivery costs and optimize resource allocation.

Cloud Cost Optimisation (FinOps)

•   Monitor and manage L1 cloud costs, ensuring alignment with budget and scope.

•   Proactively identify and address unplanned L1 cost increases and implement cost-reduction plans. Drive cloud L1 cost efficiency strategies to avoid future cost overruns.

•   Opportunity to design and develop complex integration solutions 

•   Stable employment – permanent job contract 

•   Flexible working hours to help you keep the work-life balance and find time for your hobbies 

•   Partnership approach & communication respecting individual needs and employee development plan ideas 

•   Possibility to gain professional experience and learn from global industry experts 

•   Stable project & diversified working environment 

•   Periodical events and contests for employees (business runs, paintball, etc.) 

•   Private medical healthcare & Multisport card 

•   IT-specific, friendly dress code that you will become a fan of 

•   Attractive employee referral program and bonuses 

Skills:

•   Ability to manage and work in crisis, pressure and complex situations

•   Communicates well in written, verbal and presentations. All in formal or informal situations

•   Ability to understand and explain technical concepts to non-technical colleagues

•   Technical Cloud Knowledge - Azure , AWS , OCI (Advantage) 

•   Ability to negotiate, influence, mediate and manage to prevent or resolve conflict situations

•   Service oriented

•   Process oriented

Requirements: 

•   Familiar with ITIL processes and their definition, tools and implementation (Service Now)

•   Experience with software project management / software release management 

•   Experience with managing global team /experts 

•   Setting up application management services in a software services company;

•   Service Manager/Service Delivery Manager role with over 4 years’ experience

•   Experience of SaaS, Cloud Hosting Solutions components, including operational aspects of infrastructure, environments, networks and security;

•   The ability to work under pressure and handle stress

•   Very good English skills (verbal and writing)

•   Flexible with travel - 20% of the time on average

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Please send your resume in English.