Ocado Technology is building the next-generation grocery ecommerce suite that´s changing the way the world shops.
Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers.
About the role
The Acquisition cluster in the Order department is part of Ecommerce. Armed with a mission to provide a world-class platform that helps bring quality traffic onto the Ocado Smart Platform (OSP), convert visitors into shoppers by fulfilling their needs and expectations, and build shopping habits that encourage customer retention, loyalty and engagement.
You will manage the performance and well-being of the team members, keeping them aligned and giving them sufficient autonomy to do their work. In collaboration with the product managers, you will ensure that the products and/or services are delivered with the expected level of quality, fulfilling the expectations created in the agreed-upon amount of time. You will report to a Senior Engineering Manager (SEM).
Key Responsibilities:
- Accountable for all aspects of the products and/or services the team is delivering, including appropriate timeliness and quality.
- Work with the team to implement effective and sustainable processes, including ways to ensure innovation, experimentation, and continuous improvement.
- Set clear goals and expectations for team members, providing timely feedback to support their development and improve their performance.
- Work actively to build good relationships and trust between the team and other stakeholders, embedding a ‘one Ocado’ approach.
- Manage upwards effectively, ensuring your Senior Engineering Manager and Engineering Director are informed of progress, celebrating team successes and making key risks visible.
- Coach team members and create a healthy environment that facilitates high-performing teams and is aligned with Ocado Values and Ocado Technology Principles.
- Responsible for the team's compliance with Ocado Technology engineering principles, and technical and departmental standards.
Key Attributes:
- You lead and role model the Ocado values and Ocado Technology Principles daily.
- You are highly organised and can plan, manage, track and deliver effectively.
- You lead and manage others effectively, coaching and giving feedback to support development.
- You have sufficient knowledge of the technology used by your team and are capable of modelling and communicating the design, including data, interactions, APIs, etc.
- You are assertive but diplomatic and have a bias for action, collaboration and optimism.
- You understand Lean and Agile principles and practices and know when and how to use them.
- You know how to apply self-organisation, delegation and decentralised decision-making, and are conscious about applying the right combination of autonomy and alignment.
- You cultivate a strong sense of ownership.
- You understand how the products you own perform.
- You know how to gather metrics to make better-informed decisions.
- You are a respected leader that people want to follow.
Key Experience:
- Practical and recent experience as a Software Engineer individual contributor.
- Good knowledge of Software Development Life Cycle (SDLC), Continuous Integration and Continuous Delivery (CI/CD), Security and Quality.
- Excellent communication, facilitation and interpersonal skills.
- Previous experience in Acquisition and Retention-related domains is beneficial.
- Previous experience in a leadership role is beneficial but not essential.
