Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

Sofia Stars is growing tremendously, and we continue to conquer new countries!

Role in a nutshell:

Now we're looking for an Arabic & English speaking Customer Support Agent to join our team and make his own contribution to our products. 

Responsibilities:

  • Providing support in Arabic by email and Live chats;
  • Processing with great attention to details and content;
  • Identifying clients' needs and proactively proposing solutions;
  • Focusing on customer expectations and satisfaction;
  • Working closely with our team to improve and establish the necessary processes.

Qualifications:

  • Proficiency in Arabic and English, both written and spoken;
  • Proactive person with good support/sales skills;
  • Strong communication and negotiation skills;
  • Attention to detail;
  • Previous experience as a support agent will be considered an advantage.

Why Sofia Stars?

  • Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
  • Competitive salary and attractive bonus scheme;
  • Working in a dynamic International company;
  • Birthday celebration present;
  • Ability for career and professional growth within the company;
  • Sportscard (Multisport) - partly covered & team-building events and activities
  • Wedding gift;
  • Gift for newborns;
  • Time for proper rest and 20 working days of Annual Vacation, maternity leave support;
  • Food vouchers

Ready to shine? Let’s make it real.

Sofia Stars

Sofia Stars