Bulldogjob
For employers

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!

🇭🇷/🇸🇮 Now we're looking for Croatian OR Slovenian & English speaking Customer Support Agents to join our team and make his own contribution to our products.

🌇 Day Shift

Working Hours: 09 AM - 18 PM and 14 PM - 23 PM (with an option of working 17 PM - 02 AM) which is rotating each week;

Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;

OR

🌃 Night Shift

Working Hours: 23 PM - 09 AM

Working days: 3 days work, 3 days off;

This job is ONLY Office Based, we do NOT consider remote options.

✅ Responsibilities:

  • Providing support in Croatian or Slovenian and English by email and Live chats;
  • Processing with great attention to details and content;
  • Identifying clients' needs and proactively proposing solutions;
  • Focusing on customer expectations and satisfaction;
  • Working closely with our team to improve and establish the necessary processes.

✅ Qualifications:

  • Proficiency in Croatian or Slovenian and English, both written and spoken;
  • Proactive person with good support/sales skills;
  • Strong communication and negotiation skills;
  • Attention to detail;
  • Previous experience as a support agent will be considered an advantage.

✅ Why Sofia Stars?

  • Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
  • Monthly food vouchers (200 BGN);
  • Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
  • Working in a dynamic International company;
  • Taxi vouchers;
  • Up to 25 paid leave days;
  • Six additional days of undocumented sick leaves;
  • Birthday, wedding and newborn gifts;
  • Multisport card;
  • Team-building events and activities;
  • Sunny, spacious office;
  • Food vouchers, breakfast, fruits, and snacks available in the office;
  • Ability for career and professional growth within the company;

Ready to shine? Let’s make it real.

Sofia Stars

Sofia Stars

Job offers 6