Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
🔎 Now we're looking for a Czech/Slovak & English speaking Customer Support Agent to join our team and make his own contribution to our products.
✅ Responsibilities:
- ✔️ Providing support in Czech/Slovak by email and Live chats;
- ✔️ Processing with great attention to details and content;
- ✔️ Identifying clients' needs and proactively proposing solutions;
- ✔️ Focusing on customer expectations and satisfaction;
- ✔️ Working closely with our team to improve and establish the necessary processes.
✅ Qualifications:
- ✔️ Proficiency in Czech/Slovak and English, both written and spoken;
- ✔️ Proactive person with good support/sales skills;
- ✔️ Strong communication and negotiation skills;
- ✔️ Attention to detail;
- ✔️ Previous experience as a support agent will be considered an advantage.
✅ Why Sofia Stars?
- 💰 Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
- 🍎 Monthly food vouchers (180 BGN);
- 💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
- 🌍 Working in a dynamic International company;
- 🚕 Taxi vouchers;
- 🌴 Up to 25 paid leave days;
- 🏥 Six additional days of undocumented sick leaves;
- 🎁 Birthday, wedding and newborn gifts;
- ⚽ Multisport card;
- 🧗♂️ Team-building events and activities;
- 🌆 Sunny, spacious office;
- 🍔 Food vouchers, breakfast, fruits, and snacks available in the office;
- 📈 Ability for career and professional growth within the company;
Ready to shine? Let’s make it real.
