Customer Support Agent - Dutch (Amsterdam based, onsite)


SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. 

As a Customer Support Agent for the Dutch market, you will be the voice of our company. 

What you’ll be doing in this position

  • Supporting our Dutch-speaking customers by phone, email, chat and social media channels
  • Supporting our merchants for all questions and inquiries about our POS solution
  • You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

You’ll be great for this position if you have

  • Multi-tasking skills
  • Excellent verbal and written communication (Dutch and English)
  • Problem solving attitude
  • Experience with CRM systems
  • Demonstrated ability to work in team and also independently

Why you should join SumUp

  • Transportation allowance
  • Premium pay for working on Sunday (at least once a month) 
  • Company pension
  • Daily team lunch
  • 2000 EUR learning & development budget
  • Fun: large garden with ping pong table, regular team events and much more

This job is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

SumUp

SumUp

2535

SumUp is a leading financial technology company, operating across 32 markets on three continents. We’re building a world where small businesses can be successful doing what they love. We empower business owners by enabling them to accept card payments in-store, in-app and online, in a simple, secure and cost-effective way. Today, our card readers are used by over 2 million merchants around the world. We’re continually developing new ways to help our customers do business, and our solutions are always intuitive and inclusive. We’ve launched multiple new products in 2020, including SumUp Invoices and Mobile Payments.