A bit about us
Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
The role requires combination of leadership skills, people management and expertise in products. The Team Lead is good at making decisions, has organizational skills and time-management skills. Planning and organizing team’s work, launching new procedures and managing existing ones. Ensuring the training, developing and motivating the team as well as great stakeholder and customer management.
Main Responsibilities:
- Define and delegate the tasks and projects to the Sports Customer Onboarding officers based in the same location
- Managing, training, developing and motivating the team members.
- Partner with stakeholders across the Tallinn and Medellin team
- Recruitment and interviews of Sports Customer Onboarding team
- Prepare/submit daily and weekly reports to business as required
- Great product knowledge across all processes and procedures
- Ensures efficiency and continuous improvement initiatives are being driven within the team
Required skills:
- Team leadership experience within support or operational areas
- Project management experience in complex projects within IT and/or operations
- Experience in the implementation of new customer products, including user training and implementation
- Ability to develop an Implementation plan covering multiple stakeholders and users
- Ability to use Zendesk, Atlassian suite of products, JIRA/Linear, Confluence/Notion, Google workspace.
- Strong relationship building and networking skills
- Excellent verbal and written communication skills
- Problem solving skills
- Understanding of sports and customer service definitions and cycles
Personal Characteristics:
- A passion for sports (Football, Volleyball and Basketball)
- People person, ability to work within a team environment including staff located globally
- A commitment to provide high level support
- Detail oriented and well-organized
- Driven to constantly exceed personal and team targets
- Adaptable and flexible
- Excellent decision–making skills
- Tech savvy
Whats in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
