Join Vonage and help us innovate cloud communications for businesses worldwide! Company Overview
At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.
We embody the notion of what's next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.
What you'll doAs an Engineering Manager you will manage the execution of Agile practices and processes, helping the team accelerate their development and optimize their output at a sustainable pace while maintaining the culture and continuing to deliver value to our customers at a fast and frequent pace. You will manage and build on a reliable continuous improvement process. You will ensure efficient delivery at high quality. Having multiple touch points across the business, you will act as an escalation point for development teams to help mitigate and unblock where required. You will be managing a number of engineers and be responsible for building relationships, coaching and helping them improve.
You will also:
- Understand the objectives of the business and department to ensure focused delivery of the team.
- Support individual engineer development to grow capability and skillsets in line with business needs and personal aspirations.
- Run regular individual 121 sessions, assist in OKR definition and review, run regular performance reviews.
- Coordinate team ceremonies including standups, retrospective, sprint planning, sprint reviews and sprint demos.
- Maintain the flow of work, driving to ensure transparency and predictability of delivery.
- Maintain and groom the backlog to ensure good health and work with stakeholders to assess order.
- Work with the team to perform work breakdown, estimation and assess delivery approaches to meet business requirements.
- Manage processes to ensure software is maintained, at appropriate supported version levels and plan this work into the roadmap.
- Be a DevOps champion and encourage collaboration, knowledge sharing and engagement in activities such as hack-a-thons, knowledge sharing and blogs.
- Assess team capabilities and ensure breadth and depth of skills are maintained to support the department by encouraging pairing, shadowing and secondments.
- Be an ambassador for DevOps. Engage, Promote and Celebrate the work accomplished together on delivering value.
- 2+ years of experience developing and managing development teams (ideally measurably delivering web-based B2B products in a timely and high-quality manner).
- Experience in leading delivery cycles and work with multiple releases with Agile methodologies in a service or SaaS environment.
- Experience of best practice work management tools, CI/CD and DevOps practices.
- A solid understanding of AWS Cloud Architecture, IaC provisioning/configuration management and Microservices infrastructure.
- Experience working at scale on production infrastructure.
- Track record of working with stakeholders to build a roadmap.
- Adaptable and the ability to flex to meet changing business requirements.
- Infuse an “owners mindset” into everything we do.
- Experience in managing multi-cultural and diverse background technology professionals to create a cohesive and collaborative team.
A background with a cross section of the following technologies would be beneficial;
- AWS, Kubernetes, ArgoCD, Terraform, Config Management, ELK stack, Grafana, OpsGenie, Python
You are:
- Self-motivated and driven.
- Detail oriented.
- Keen on working in a fast-paced environment.
- Able to work collaboratively within different teams and with differing levels of seniority.
- Passionate about delivering excellence.
Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus:
- Work in a cloud environment
- Small domain teams
- High level of end-to-end ownership
- Possibility to influence technical stack
- Time for prototyping and research
- Unlimited paid vacation
- Annual bonus (TBO)
- Educational Assistance Reimbursement Program
- Additional Maternity and Paternity leave
#LI-JM2
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
