IT Support/ Service Desk

IT Support/ Service Desk

#213412

Start date: Start ASAP

Duration: 4-6 months

PROJECT INFORMATION:

Industry: Insurance

Work Model: part-time: 2 days/week from Warsaws office

Project language: English

Contract length: 6 months contracts

Start: ASAP

Assignment type: B2B

Summary: This role primarily focuses on providing onsite IT support for two days a week, connecting local operations with the global support team. The ideal candidate will have demonstrated skills in IT support roles, particularly with end-user workplace technology.

Main Responsibilities:

• Provide hands-on support for end user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
• Coordinate with global AZ Tech teams to ensure smooth integration and escalation of issues as needed.
• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.

• Long-term cooperation.
• Transparently built relations based on trust and fair play.
• Co-financed benefits: Medicover card, Multisport card.

• Proven experience in IT support roles.
• Strong knowledge of end-user workplace technology (laptops, thin clients).
• Ability to perform hardware tasks (cabling, setup, imaging).
• Experience with asset management and tracking.

Nice to Have:

• Basic understanding of server and networking support.
• Familiarity with global IT support coordination.
• Experience in troubleshooting first-level hardware and connectivity issues.