Customer Solutions Engineer

At Beekeeper, we are enabling frontline success by providing workers with the tools necessary for them to be more effective in their jobs and have a better quality of life.

As a Customer Solutions Engineer, you are responsible for collaborating with customers to discover, design, and implement technical solutions that maximize the value of Beekeeper, with a strong focus on integrations. You are a key member of the Customer Solutions team, working throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success. With a passion for developing solutions, you thrive in addressing complex technical challenges and creating meaningful, scalable integrations that meet customers' evolving needs.

You are adept at managing multiple customer projects and can confidently recommend and implement sound integration solutions that drive value for both the customer and the company. You are self-driven and work closely with teams across sales, product management, and engineering to solve challenges and deliver seamless technical solutions.

The ideal candidate possesses a strong technical aptitude, particularly in integration development, combined with excellent customer communication skills and a collaborative mindset. You identify with our values, excel in problem-solving, and are passionate about continuous improvement in delivering innovative solutions.

Your Responsibilities

• Lead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers
• Manage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform
• Design and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
• Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
• Collaborate with customers to gather technical requirements, and translate them into actionable integration solutions
• Serve as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation
• Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
• Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience
• Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team

What we look for in you

This is a German Speaking role

• At least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment
• Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows
• Strong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
• Experience in developing complex integrations using Python and related tools
• Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
• Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders
• A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
• A passion for learning, with a curiosity about new technologies and a strong results-driven mindset
• A degree in Computer Science, Engineering, or a STEM-related field is preferred but not required

What we offer

• A competitive salary.
• A great career trajectory.
• An amazing team with 20+ nationalities
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed. 
• Phone & Home Internet reimbursement every month. 
• 26 days of annual leave per year + 2 Mental Health Days per year
• Sabbatical Program – 1 month paid leave at 3, 6, 10 year tenure.
• Private medical insurance — covered for you and partially for your partner/family
• Creative Allowance
• Laptop for work purposes.
• Budget for setting up your Home-Office. 

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.