Business Analyst

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. 

ABOUT THE JOB

We are expanding rapidly and are on the lookout for an ambitious, detail-oriented Business Analyst to join our dynamic team. This is a unique opportunity for analytical thinkers and strong communicators who are eager to make a significant impact on our company's growth and the success of our clients.

As a Business Analyst, you will play a crucial role in bridging the gap between IT and business objectives, driving projects that enhance efficiency and innovation. We offer competitive salaries and an excellent range of benefits, along with the chance to shape your career within a highly respected organization, collaborating with top-tier client brands.

BUSINESS ANALYST & TECHNICAL WRITER RESPONSIBILITIES

The main purpose of this hybrid role is to act as a bridge between IT capabilities and business objectives, while also supporting documentation needs for critical infrastructure and operational processes. You will be responsible for analysing business workflows and technological systems, and contributing directly to the development of technical documentation such as Operations Manuals, Emergency Manuals, and other supporting documents for data centre operations.

You will work effectively with both technical and non-technical stakeholders to capture requirements, define improvements, and ensure successful delivery of software and process documentation. A solid understanding of IT Infrastructure, Application Services, ITSM (IT Service Management), and process management is essential for success in this role.

In addition, you may assume responsibilities typical of an Agile Scrum Master, facilitating ceremonies and promoting team productivity and continuous improvement.

KEY RESPONSIBILITIES:

• Supporting the creation and maintenance of technical documentation (e.g. Operations Manual, Emergency Manual).
• Gathering and translating business and technical requirements into clear, structured documentation and deliverables.
• Collaborating with cross-functional teams to ensure alignment between business needs and technical execution.
• Facilitating Agile ceremonies including stand-ups, retrospectives, sprint planning, demos, and decision-making sessions.
• Driving improvements in operational processes and documentation quality.
• Ensuring clear and concise documentation for infrastructure and application services, with a focus on service continuity and process clarity.

BUSINESS ANALYST REQUIREMENTS

• Proven experience in identifying business and technical requirements and supporting testing phases.
• Experience in developing or contributing to technical documentation and process manuals.
• Proficient in German (speaking and writing).
• Strong written and verbal communication skills, including technical writing.
• Strong process analysis and documentation skills.
• Understanding of IT Infrastructure and Application Services.
• Familiarity with ITSM practices and principles.
• Experience analysing data to draw actionable insights; data visualisation skills are a plus.
• Ability to translate business needs into well-structured User Stories and documentation.
• Experience defining configuration specifications, reporting, and alerting requirements.
• Proficiency with Agile methodologies and tools (e.g., Jira, TFS).
• Basic SQL knowledge is an advantage.

BENEFITS

• You will work with amazing teammates from across Europe.
• Take a leading role in our newly-established Bulgarian center, contributing to the foundation of our future.
• Our Sofia office is right in the center, ensuring that everything you need is close by.
• Monthly transport allowance and enjoy the convenience of a dedicated parking area at the office.
• Enjoy 25 days of paid leave, we make sure you have plenty of time to relax and recharge.
• We’ve got you covered with additional premium health insurance and dental care, to keep you and your family protected.
• We offer food vouchers and to add a little extra you can enjoy complimentary meals in the office.
• Fully covered Multisport card that gives you access to a variety of fitness options to keep you active and feeling great.
• We support your growth with certifications and courses that help you advance your career.
• Join us for Social Events, Informal Office Gatherings and Team-building activities with your colleagues, where we celebrate our achievements together.
• We’ll work with you on an individual plan to help you reach your career goals.
• Benefit from our coaching and mentorship programs, technological and professional guilds that offer guidance and support for your career journey.
• Participate in various social initiatives, contributing to causes that matter to you.
• Use our online platform, dedicated to your well-being and mental health.
• Enjoy the flexibility of our Work Abroad Policy, letting you work from another European country for a period of time.
• Refer a Friend, Get Rewarded.

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