Work Mode: Hybrid Location: Krakow, Poland Contract Type: Fixed Term
As a Delivery Manager, you will be responsible for managing the delivery of blended learning projects and programs with varying levels of complexity. You will add value by ensuring projects are scoped, resourced, and delivered against plan, quality standards, and budget. You will play a key role in managing internal and client stakeholders.
ATTENTION: We’re looking for talented professionals to join our pipeline for upcoming opportunities. Once the role is available, the recruitment team will get in touch with selected candidates.
Job Description:
- Establish and manage long-term partnerships with clients by understanding their business needs and challenges.
- Lead project workstreams, ensuring project teams are aligned on delivery requirements, client expectations, and timelines.
- Get things done - plan, execute, and deliver data projects with high quality and within agreed timelines.
- Build delivery plans, including time estimates, resource planning, and quality expectations.
- Ensure proper governance of delivery processes, aligning with organizational standards.
- Proactively identify and manage delivery risks to prevent issues before they arise.
- Take full ownership of delivery capacity planning, ensuring the right mix of skills and seniority across teams.
- Contribute to the evolution and improvement of internal delivery methodologies and best practices.
- Help shape the company’s operational culture around accountability, collaboration, and quality.
Requirements:
- Proven work experience operating as a Senior Project Manager delivering digital learning projects.
- Strong business acumen with the ability to think operationally.
- Real focus on customers, including account management, service delivery, and customer service.
- Strong grasp of resource and timesheet management in PM software.
- Very strong interpersonal, communication, and relationship management skills. Customer-focused with the ability to manage customer expectations.
- Fluent English speaker (min. C1).
What we offer:
- LuxMed medical healthcare
- Generali group insurance
- Multisport or MultiKafeteria benefit systems
- Positive atmosphere with excellent work-life balance (30-minute lunch break included in the 8-hour working day)
- An extra day off for voluntary activities close to your heart
About Capita:
Capita is a consulting, transformation, and digital services business. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India, and South Africa.
Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole, and Łódź.
Daily, we deal with simple processes like checking data correctness, contacting clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
