Responsibilities
- Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets
- Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server
- Managing the end to end communication with the client
About Hermes Reply
Hermes Reply offers management consulting, IT advisory and implementation services for the introduction of industry 4.0 technologies. We have a twenty-years experience in the Automotive and Manufacturing sector and an international presence with office located in Italy, Poland and China. We are part of Reply Network that gives access to a technology playground with expertise in a broad array of innovation domains.
- Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
- Language Courses – you have access to the platform where you can practice your language skills.
- Regular and systematic further training opportunities - internal and external ones. We support your development.
- Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.
- Bachelor/Master’s degree, preferably in computer science or comparable studies.
- Very good knowledge of Italian language
- Good knowledge of English language
- Availability to work in shifts and on-call
- Minimum experience in ticket management is required
- Knowledge of PL/SQL will be a valuable plus
- Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter
Packages and extras
- Healthcare package
- Healthcare package for families
- Leisure package
- Language courses
- Conferences
- Trainings
- Books
- Financial bonus
Relocation package
- Open to Ukrainian candidates
- Visa Services
Amenities
- Cold beverages
- Hot beverages
- Lunches
- Integration events
Reply Polska
10000
Develop yourself and the digital future – at Reply!
Reply is made up of a network of highly specialised companies, which support leading industrial groups in defining and developing business models to optimise and integrate processes, applications and devices, using new technology and communication paradigms, such as Artificial Intelligence; Big Data; Cloud Computing; Digital Communication; Internet of Things; Mobile and Social Networking.