Location: Barcelona, Spain Departments: Data
About Preply
We power people’s progress. At Preply, we’re all about creating life-changing learning experiences. We help people discover the perfect tutor, craft a personalized learning journey, and stay motivated to grow. Our approach is human-led and tech-enabled, creating real impact. With 90,000 tutors delivering over 20 million lessons to learners in over 175 countries, every Preply lesson sparks change, fuels ambition, and drives progress.
Meet the Team!
Data is at the heart of every decision at Preply. We run hundreds of A/B tests to optimize our product, facing analytical and tracking challenges. The complexity of our subscription model and tutor-learner interactions offers an exciting opportunity to make a real impact.
As a Data Scientist - Insights, you will be a key player in shaping our product's future and driving our strategy. Embedded within a cross-functional squad, you’ll collaborate closely with product managers, tech leads, designers, and stakeholders to deliver data-driven insights that inform business decisions.
Our Data Team is dedicated to empowering top-quality decision-making. Learn more about our technologies on our Tech Radar.
What You’ll Be Doing:
- Analyze and improve the accessibility of customer care channels, ensuring enhanced user experience without negatively impacting key metrics like inbound volume, customer happiness, and resolution rates.
- Optimize customer care inbound initiatives by assessing current processes, modeling impacts, and designing/executing tests for efficiency improvements.
- Assess and improve internal tools for customer care agents, focusing on security, performance tracking, and interface efficiency.
- Leverage data to continuously improve the platform by analyzing customer behavior, quantifying feature impact, and providing actionable insights for product strategy.
- Define key performance indicators, tracking events, and engagement metrics aligned with business goals.
- Design, execute, and evaluate large-scale experiments to test new ideas and measure their effectiveness.
- Build strong relationships with data and technical leaders to foster collaboration and drive cross-team initiatives.
What You Need to Succeed:
- Experience in data product analytics, working with product teams, experimenting, and uncovering optimization opportunities.
- Experience designing and analyzing A/B tests with a strong grasp of statistical concepts.
- Strong understanding of data analysis concepts such as conversion, LTV, cohort analysis, and retention.
- Proficiency in programming languages like SQL and Python, with the ability to write efficient, scalable code.
- Curiosity, problem-solving, and critical-thinking skills, with the ability to proactively identify and address challenges.
- Ability to craft compelling data stories and communicate complex insights clearly to diverse stakeholders.
- Interest in the bigger picture and impacting the product roadmap and strategy.
Nice to Have:
- Background in 2-sided marketplaces or digital businesses (B2B, B2C, B2B2C).
- Experience with product analytics tools (e.g., Amplitude, Mixpanel, Heap).
- Familiarity with machine learning techniques for user behavior prediction or product recommendations.
- Familiarity with data visualization tools (e.g., Tableau, Looker, Power BI).
- Master's degree or PhD in a quantitative field.
- Previous experience in mentoring or coaching others.
Why You’ll Love It at Preply:
- An open, collaborative, dynamic, and diverse culture.
- A generous monthly allowance for lessons on Preply.com, a Learning & Development budget, and time off for self-development.
- A competitive financial package with equity, leave allowance, and health insurance.
- An attractive relocation package for those not currently in Barcelona.
- Access to free mental health support platforms.
- Access to Gympass-partnered wellness and gym centers across Spain.
- The opportunity to impact learners and tutors globally through language learning.
Our Principles:
- Care to change the world: Passionate about our work and its life-changing impact.
- We do it for learners: Learners are our focus; we empower tutors to deliver exceptional experiences.
- Keep perfecting: Focus on simplicity, smoothness, and enjoyment, perfecting every detail.
- Now is the time: Act quickly to make great things happen.
- Disciplined execution: Set clear goals, focus on what matters, and utilize resources efficiently.
- Dive deep: Use business acumen and curiosity to unlock meaningful insights.
- Growth mindset: Seek growth opportunities, embrace feedback, and learn from setbacks.
- Raise the bar: Continuously raise performance standards and build high-performing teams.
- Challenge, disagree and commit: Value open communication, challenge when necessary, and commit to decisions.
- One Preply: Prioritize collaboration, inclusion, and team success.
Diversity, Equity, and Inclusion:
Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. Preply considers all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Together, we are The World Class.
