Client Onboarding Solutions Engineer

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your team

The Client Onboarding Solutions team is part of the broader KYC structure, focused on delivering innovative technology solutions to streamline and optimize client onboarding processes across multiple geographies. The team drives transformation by collaborating closely with KYC SMEs and multiple other stakeholders to ensure efficient rollout and continuous improvement.

Your role in the Team's Success

Your role will be pivotal in accelerating the client onboarding transformation by implementing and supporting new products and solutions. You will collaborate closely with KYC and Client Onboarding SMEs to configure and customize workflows for initial rollouts across multiple geographies, ensuring smooth deployment and adoption. By driving continuous optimization of onboarding journeys, you will help enhance client experience  and operational and, contributing directly to the success of the organization.

What you'll do

Your main tasks will include:

• Implementation and configuration of new client onboarding products, ensuring alignment with business and regulatory requirements across multiple geographies.
• Collaborate closely with KYC  and Client Onboarding SMEs to translate process requirements into technical configurations and system workflows.
• Provide ongoing technical support and troubleshooting for onboarding platforms during initial rollouts and subsequent optimizations.
• Develop and maintain documentation for system configurations, integration points, and operational procedures.
• Identify opportunities to automate manual tasks and optimize client onboarding journeys using data-driven insights and technology enhancements.
• Coordinate with cross-functional teams including IT, compliance, and product to ensure seamless system integration and compliance adherence.

What you'll need for this role

Key Qualification Requirements:

• Strong technical expertise combined with excellent relationship-building skills, comfortable engaging with diverse audiences—from compliance teams to product developers.
• Ability to build solutions with low-code/no-code tools and to translate complex business requirements into low-code logic
• 2+ years of experience implementing and supporting complex technical products in a consultative environment.
• Hands-on, creative problem solver with a proven ability to lead clients toward effective technical solutions.
• Excellent communication and presentation skills, able to gain buy-in and confidence from varied stakeholders.
• Deep understanding of client needs with the ability to translate requirements into scalable technical solutions.
• Experience working with REST APIs and familiarity with software development, preferably in backend (Node.js, Python) and frontend (JavaScript, React, HTML/CSS) technologies.
• ·Previous experience with client onboarding platforms, KYC workflow tools, or RegTech solutions will be an advantage.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Hybrid working 

• Home office equipment reimbursement  

• Annual financial bonus

• Private medical cover for you and your family/partner (Medicover)

• Multikafeteria system (you can choose a multisport card, vouchers, etc.) 

• Life insurance (Generali) 

• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture  

• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

• Well-being events as well as Employee Assistance Programme

• Summer picnic, New Year party and other social events  

• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work 😊

Learn more about the Perks here!

Join us for this exciting journey. Apply now!