Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations including the NFL, English Premier League, FIBA, and NCAA ensuring that critical data and cutting-edge products reach millions of users. If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.
The RoleThe Sportsbook Customer Support Analyst role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.
Main Responsibilities:- Communicating with customers, solving problems
- Solving and prioritizing problems inside the company
- Helping Sportsbook Technical Support Analysts with their work, solving problems, forwarding the information to the Development Team when necessary and providing feedback to customers
- Actively monitoring specified systems within the company using provided tools
- Create and maintain a knowledge base for known issues and solutions
- Good knowledge and experience with Microsoft Office
- Strong communication, problem-solving and escalating skills
- Ability to multitask and prioritize tasks
- Very good written and spoken English
- Ability to work independently, showing initiative and organizing skills
- Previous customer support experience would be considered as a bonus
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we workWe have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role. Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
