IT Analyst with Italian Language

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets
• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server
• Managing the end to end communication with the client

Hermes Reply offers management consulting, IT advisory and implementation services for the introduction of industry 4.0 technologies. We have a twenty-years experience in the Automotive and Manufacturing sector and an international presence with office located in Italy, Poland and China. We are part of Reply Network that gives access to a technology playground with expertise in a broad array of innovation domains.

• Medical Care: Comprehensive medical care packages.
• Benefits Platform: Access to the Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care packages, meal tickets, sports cards (Multisport and preferential terms for popular Gyms), cinema tickets, shop vouchers, discounts, and more.
• Language Courses: Access to a platform to practice your language skills.
• Training Opportunities: Regular and systematic further training opportunities (internal and external) to support your development.
• Company Events: Cooperation within an internal community with networking events, coding challenges, and company parties.

• Bachelor/Master’s degree, preferably in computer science or comparable studies.
• Very good knowledge of Italian language.
• Good knowledge of English and Polish language.
• Availability to work in shifts and on-call.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL will be a valuable plus.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per quarter.