About Vonage
Vonage is a global cloud communications leader. Your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Role Overview
At Vonage, we believe we’ve just scratched the surface of enabling developers to embed communications into any apps or devices using APIs. This role will require high operational management face-to-face with other Portfolio Leaders, Product Managers, Business Operations, and members of Engineering across regions. Strong stewardship of the digital transformation of our business support systems and new back-office services integration is required.
Key Responsibilities
Responsibilities cover all areas of order-to-cash with a particular focus on Product Catalog Management, Pricing, Provisioning, Rating, and Billing. Experience with complex 3rd party Enterprise Billing & Rating systems (e.g., Oracle BRM, Avalara, Salesforce CPQ, Zuora, Amdocs Charging, Netcracker BSS) and BSS system integrations is required, such as Order Decomposition and Provisioning, Product Catalog, BI, etc.
What You'll Bring
Required:
- Minimum 2 years of experience in BSS functions, especially real-time & batch rating.
- Minimum 2 years of Product Management experience with strong skills in requirements gathering, roadmap planning, and working closely with Engineering while handing over detailed requirements.
- Previous software development experience at some point in your career.
- Previous experience in BSS/OSS Digital Transformation programmes.
- Familiarity with technical, security, regulatory challenges & standard methodologies running enterprise-scale services in the cloud globally.
- Regional data management requirements and implementation.
- Ability to work with data in formats such as CSV, XML, JSON, etc.
- An understanding of business system integration models, SOA, and APIs is desirable.
- Integrating 3rd party data sources such as APIs, feeds, and other sources.
Experience Considered a Plus:
- Experience with back-office systems such as:
- Pricing and provisioning proprietary or off-the-shelf solutions.
- Billing systems such as Oracle BRM, CSG, Amdocs, Zuora, etc.
- Experience with a large volume data industry such as:
- Payments, Pricing, Ecommerce or micro-payments.
- Music or Entertainment with large volume transactions.
- Telecommunications.
- Enterprise communications esp VoIP, Messaging, Unified Communications.
- Experience building API products or using APIs as a developer.
- Enterprise SaaS such as Analytics, Campaign Management, Collaboration.
- Experience with SaaS-based BI and big-data tools like Kafka, Elasticsearch, Kibana, and Grafana.
- Experience with Agile methodologies & tools (e.g., Scrum, Kanban).
- Experience using Jira, Confluence, and project management tools.
What You'll Benefit From
- Unlimited Discretionary Time Off
- Private Medical Insurance with the option to add dependents at your own cost
- Multisport Gym Membership
- Educational Assistance Reimbursement Program
- Lunch and Learn Sessions
- Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
- Three Paid Volunteer Days a Year
- Reimbursement for the costs of prescription glasses
- Maternity and Paternity Leave
Our Culture
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
