WHO WE ARE
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
Why this is important to us:
We are looking for a Senior Customer Support Consultant who will be responsible for providing expert-level support and service delivery to clients, ensuring that complex customer issues are resolved efficiently and effectively. This role focuses on managing escalated client inquiries, providing guidance to junior consultants, and ensuring that support processes align with client expectations and business targets. The Senior Customer Support Consultant works closely with cross-functional teams to troubleshoot, resolve issues, and enhance overall customer satisfaction.
What you will be responsible for:
- Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and other consultants like yourself.
- Investigating customer issues with a large focus on replicating issues internally and troubleshooting with the SimCorp technical teams.
- Verifying for and proposing workarounds for customers while their issue is being resolved.
- Documenting solutions to recurring issues in the internal knowledge base.
- Staying in close contact and communicating errors & enhancement requests with local development staff and our colleagues in our central Development Division.
- Maintaining high level of customer satisfaction with clients and liaising with management at the clients as needed
- You will be trained and mentored to become an expert in your field.
- Working extended hours might also be required on occasion.
- Experience within the financial world e.g. asset management, insurance, pension funds, funds management in general or custodian (experience with SimCorp Dimension is a good addition)
- Knowledge or high interest in financial issues - theoretical as well as practical.
What we value:
- A degree in finance/economics
- Experience within the financial world e.g. asset management, insurance, pension funds, funds management in general or custodian
- Good communication & organization skills.
- You have well-developed analytical skills and are used to working in a structured way.
- You are good at working on & prioritizing multiple tasks at the same time.
- Knowledge or high interest in financial issues - theoretical as well as practical.
- You are service-minded and have the ability to thrive in a time-sensitive setting, you enjoy as well working in a team.
Benefits
- Flexible working hours
- Sharing the costs of private medical care
- Sharing the costs of sports activities (Multisport Card)
- Possibility to develop your career in an international environment
- Professional training and courses
- Integration events and charity projects
